On May 29, I watched a Dr Oz video on gancinia cambogia, and then went to the website to read out the product. I filled in my information for an order, without realizing the what the total cost of the product. (I had assumed I was paying for 3 bottles of the product) After I realized I would owe $159 I attempted to cancel the order on the site. This was not possible. My email bounced. I then immediately phoned customer service and was told there was nothing that could be done. I could not cancel. I made a further call looking for a supervisor or address to reach this company. This representative said to call my bank. I did so and was told the charges already appeared on my account. I made a further call and was told I could get a discount but no cancellation. Throughout each of my calls I told them I did not want the product. It was too expensive for my limited income. Still each person told me I could not cancel nor would they provide me with information for a supervisor or a person capable of making a cancellation. If this is a reputable business, I find that kind of service completely unacceptable.
I then sent an another email regarding the situation and received an email telling me I was responsible for an additional monthly charge of $9.97. I called to tell them I had not agreed to this and to try to cancel once again. Again the representative told me they were just a customer service and could not cancel any orders.
Where do you go to do this?
How can such a business be so unscrupulous?
How can an order be cancelled?
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