I ordered the free trial and was charged C$5.95 for S&H. After reading all the horrible experience people had, I immediately went to their website asking to cancel my order and again reply to their order confirmation e-mail asking for cancellation. Then I received another email 2 days later that the order was being sent. I send another e-mail to protest about it Another 2 days passed, i received another e-mail as below:
Hi Candy,
Thank you for getting in touch with us. I am sorry to hear that you want to cancel and return your trial Beauty Kit order, I hope you have thought that over and realize what you'll be missing out on.
To save you time and hassle, I can offer to let you keep the kit for only *C$69.95*. This is a great deal, as our 3-step Beauty Kit sells for over C$200 at retail locations, so you'd get to have it for a fraction of its cost and not worry about return shipping and such associated costs.
If you choose to return the product instead, please send it here:
Canada:
Precision Total Fulfillment
170 Zenway BLVD unit 3
Woodbridge, ONT
L4H 2Y7, Canada
Your trial period (14 days allowed for returns) expires on: 25-May
Your name, address and email must be clearly written on the return package, both inside and out.
Please note that we would need proof of postage, such as a tracking ID or scanned paid postage receipt (or photo of it), to ensure that you are not charged before we receive your return kit, I would request that you send us same as soon as you have returned it, so that we can revoke the full price from billing to your account, once the 14 days have expired.
Therefore, please send proof of postage to [email protected]
Please let me know how you would like to proceed. We appreciate your business even though we are sorry to see you leave the Dead Sea Beauty Kit family.
Sincerely,
Tessy Andrews
Customer Satisfaction Specialist
Dead Sea Beauty Kit, www.deadseakit.com
* Due to a higher than normal ticket volume, we are currently experiencing delays.
Please allow up to 72 hrs. For a response. Rest assured you will be promptly attended to.
We apologise for any inconvenience this may cause and greatly appreciate your patience! *
I'll proceed to my back advising it the scam and will also call the business fraud number as suggested by another reviewer.
0 comments