I upgraded equipment with cricket wireless in February. I was then issued a temporary number for the new equipment, until my old number was transferred over to the new phone. Once my old number was transferred, Cricket wireless continued to bill me for the temporary number although I had only one account. This had occurred over a 15 month period.
On today's date, May 2, I called the cricket customer service number to have this issue investigated. I spoke with Ann who stated that this was not possible, and that nothing could be done concerning my issue. When I requested to speak to a supervisor, she refused to transfer me to one, stating "may I ask why you want to speak to a supervisor?" I was disconnected shortly after. When I called back, I was connected to Cindy, who stated that she was a supervisor in billing. After researching the issue, she confirmed my findings. After being on hold for several minutes, her communication became garbled, and I could no longer understand her. We were eventually disconnected, and though my information is readily available to Cricket, no one bothered to return my call.
This lack of adequate customer service is appalling.
I am seeking the express (Immediate) payment of falsely charged amount for phone number ending in 0546, in excess of $800.00 (Will research exact amount), over the course of a 15 month period. Written apology from Cricket wireless for this lack of care, concern, and due diligence in basic business principles, and an investigation into whether or not this is a criminal act.
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