I had been having to call customer service about once a month. My cell phone service was not working more than it was. I had spent more time talking to customer service on someone else’s phone than I spoke to people on my phone. Then they screwed up my account even worse: lost my minutes, days, even my phone number. They kept telling me they could not recover the information and do not give refunds. After four or five phone calls totaling four or five hours, and being told to call back again tomorrow - I filed a complaint with the Better Business Bureau. It took nearly two months to get a response. The minutes they could not recover in five hours suddenly became possible in less than five minutes. However, being two months after the fact, I had already changed carriers. I insisted on a refund for the unused time.
If customer service is not willing to solve the problem file a complaint with the Better Business Bureau Florida. Www.bbbsoutheastflorida.org
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