I paid Atelier M a few hundred pounds for a series of IPL treatments. Firstly - it didn't even work! Secondly, I received a phone call at 10pm the night before my last appointment in January saying that they had to cancel my appointment due to "urgent matters". The lady I spoke to was unable to tell me whether I would receive the rest of my treatments & told me to phone back in two weeks. After two weeks I phoned back. The number dialled through to what sounded like a fax machine, the salon was closed & I couldn't contact them. Three months later & they phone me saying they can offer me the rest of my treatments at the end of next month in May. I explained I wanted a full refund because I had been messed around so much by them & the treatments I have already had will have been rendered useless now because there has been such a large lapse in treatments. The lady said she would not offer me a refund but would offer me a free blow dry. She was so rude & unhelpful saying if I had a problem, to put it in writing addressed to the manager & she would reply saying exactly the same thing. I said she has left me no option to take the matter further. She said if I wanted to pay a solicitor a few hundred pounds an hour for nothing then that's my problem. I cannot believe the way this woman who says she was the owner (Meeta Atul Patel) spoke to me. She hung up on me, only to phone me back two minutes later to say she is going to lodge a claim of harrassment against me with the police & warned me never to contact them again. I really cannot believe the way they have acted.
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