Our complaint is against Haute PR and the owner Robin Kassner, better known as Realty TV Millionaire Match Brave Dating Queen.
Her Haute PR firm is a complete Fraud. If you look up the company on the BBB in NYC her firm currently has an F rating. She has failed to respond to three complaints including our Company, Vargas Cosmetics.
As you review, Haute PR Marketing, they place themselves as the number 1 PR firm in NYC, best connected, etc. Here is our complaint to the BBB:
Robin Kassner and Haute PR had Non Delivery of Service, A Failure to Honor an Agreement, An Advertisement of Misrepresented of Service, A Failure to Respond to Emails, A Sales Presentation and Agreement that Misrepresented their Services, to say the least. Throughout Social Media outlets, including national TV, Robin Kassner names herself number one in Beauty PR in NYC and that she has the ability to Bring a Brand to the next level.in fact, her slogan is "Take your Brand to the Next Level". Further more, that Haute PR specializes in Beauty and is very influential in the Beauty industry.in her advertisements, she quotes, "what sets Haute PR apart from the other PR firms, is that we focus on Strong Media Placement." She led us to believe that she had numerous connections in the Fashion and Beauty industry and with Media Outlets.in believing Robin, we had paid a service fee of $5,000.00 per month for four months and entrusted her with more than $75,000 worth of retail product. After four months, Haute PR and Robin Kassner had been unable to arrange not one single desk side interview for Vargas Cosmetics', CEO and former VP of R&D Anthony Vargas (how easy would this have been?). Additionally, she has been unable to account for the over 1400 product pieces sent to her back in November. When asked she sent us a list of 200 Magazines, with magazine name only, listing Allure 35 times, with no name, date who it was sent. There is not even 35 Beauty Editors at Allure. When continued to press Robin, she states, "I don't want to bug them, as they might go negative against your company"... And I am not sending you any names until you send me another $5,000. She additionally listed magazines such as Architectural Digest and Teen, which are not even in our target market. She did managed to arrange a two minute segment on (The Doctors) after misrepresenting our Company as all Marine Ingredients, which we are not. She only sent out one Press Release, which was in the first month, which had typos, including the Headline - this was our entrance to the Press with Haute PR. She had someone cut and paste articles to our FaceBook Page instead of original content. Never marketed our company on the Haute PR Page. Had only sent out two tweets during four months. Haute PR was hired to position our CEO as an Industry Leader and Create Brand Awareness among Media and consumers alike, enlisting influencers as fans of the brand. Tactics agreed upon included; a Tilth Beauty launch, Social Media Outreach, Press Releases, Pitches to Media and Media Placement. We were so discouraged and disheartened by Haute PR and Robin Kassner's performance. It was a constant struggle to get Robin to do anything and to followup. Because she did not perform the services performed and agreed to, Vargas Cosmetics had to hire another PR firm, buying into expensive Media data bases to do the work ourselves, losing $75,000 of Retail Product, months loss with the media and consumers and way behind on PR campaign. This has been an absolute nightmare and huge disappointment to our company. Hiring Haute PR has been harmful to our company in terms of financial, product and time.
We seek the $20,000 paid to Haute PR and a fraction of the cost of inventory provided and products unaccountable (Information Removed).
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