Ordered flowers 03/16 to be delivered 03/17. Received an email saying they needed more information. All information was entered online. This was for a family funeral. Needless to say the flowers did not get delivered.
*Email received the afternoon of 03/18/13*
Hello Customer,
I am truly sorry to see we could not deliver your order as requested. If you would like to keep your order I would be happy to send this to the family’s home with a beautiful upgrade. I will also attach a note of apology to the order from us. I would even be happy to even call the family to apologize for the delay on our end. Again, we are very sorry.
Thank you,
WESLEY BERRY FLOWERS
Kyle Brown
Customer Relations
*After receiving this email I gave them a 2nd chance to deliver to person's home. I gave them all of the phone numbers and address etc. Still did not get delivered. I gave them an extra week and they still couldn't deliver. I will never use them again... Sorry service. Have requested credit 3 times to no avail. I submitted a dispute to my credit card company.
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