I placed the original order Feb. 6. The ad used for placing the order did not reflect the triple cost of the product being ordered. I immediately called to cancel the order and was told they could not cancel it. So, upon receipt of the product (Feb. 19) I immediately mailed it back to them.in two days I received another charge of $9.47 at random. I called and the charge was immediately credited. I am now in the process of demanding (by phone) to have my c/c account credited as the returned merchandise was delivered to their warehouse March 2 @ 10:33 am. I have spoken to several customer service reps (the noise in the background was so bad I could hardly understand them) who can do nothing. After much coercing, I was able to talk w/an Andrea Davis, March 27 who stated someone "in charge" would call within 24 hrs. No call. I called (March 28) and again demanded to speak w/a manager or supervisor. Finally spoke to a John Griffin (ID#1210; phone number 1-801-471-2825, who stated I would receive a call, within 4 business hours, from the persons responsible for crediting my c/c account. Should there be no return phone call today, I will begin legal steps.
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