I also did a sponsor trial offer for something online like an IPad or a computer or something like that and The Ultimate facial offer was one of the trial offers to fulfill my 2-3 offers... I also did a netflix offer at the same time in which I have cancelled and they were great about it! This monster company The Ultimate Facial has not been! I immediately cancelled this trial because I just didn't feel right about it. I cancelled online and received a confirmation cancellation page with instructions on how to return the package.
Well, I was trying to figure out why I couldn't just cancel and not receive the package so I called the company and was told that I couldn't just stop the package from being sent out because it was coming from a different place than the address that the package was being sent from. The cancellation information that I received online gave me the old address with my new RMD number for the return... Nothing in the cancellation suggested that I needed to check my email for further information or another return address.
Well, believe me the options that they give you if you cancel their product are: you are responsible to ship it back to them in good condition and you are responsible for shipping it back; if you decide to keep the product, you can pay the company like $19 or something; Well I didn't want either option... I wanted to get rid of it all so I faithfully waited until this product came and immediately... The same day... I used the address that I got from my cancellation... Here is the information that I copied and pasted from my cancellation:
Your The Ultimate Facial account has been successfully cancelled:
My Name
My Address
City, State, Zip
If you change your mind and want to keep the order for a discounted rate of only $19.41 USD, please contact our customer service center at (866) 711-2821 from 8am - 5pm, MST, Monday through Friday before March 11
Your RMA number is: 14786084
Per our return policy, only one package may be returned with this number. We must receive your package at our warehouse by March 11 If the package is not received by March 11, the full amount for the product will be billed. Once billed this charge is non-refundable. It is your responsibility to ensure the package is delivered to our warehouse.
We recommend that packages be sent back using a traceable method. Shipping charges are the responsibility of the customer. Please write the RMA number prominently on the outside of your package. We cannot apply the return to an account without the RMA number. We typically process returns within one business day of receipt and will send a confirmation e-mail once complete.
Write the RMA number on the exterior of the package that was sent to you on and return it to us at this address:
The Ultimate Facial Returns
22100 E 26th Ave, #100
Aurora, CO 80019
Attn RMA Number: 14786084
If we receive the package by March 11, your credit card will not be charged. If we do not receive the package by March 11, you will be charged $78.41 USD.
So I follow these directions to the tee... I even get a confirmation reciept to show that the product was delivered on the 5th of March. I call the company to verify receipt when I confirmed delivery online and they first told me that they had not received the package. Well I kept calling... And finally a rep told me that it was sent to the wrong address... It was sent to their "Old Office address" well I told them that you all do have possession of the package right and it is at one of your offices well before the time right? I was told yes.
I called again on the 9th of March and they were still showing that they had not received my package from one of their offices to the next which I had no control over... Now that's 5-6 days in between the time the package was received at their "old office address" and when it could've been transferred to their "new office address"... Well yesterday I noticed they had charged me $78.41. I call them immediately and have the most rudest customer service experiences ever. I spoke to a rep named Rick...
I couldn't understand half of what he was saying and he kept trying to out talk me... Finally scheduled a return call for a manger to call me. Well that was 2 days ago. So I called again today and spoke to a rep named Michelle @ 1:15pm CST who told me that their was no manager there to take my call. Still have not heard from that manager so I am calling again soon. They have another thing coming if they think they are going to keep my money. I have no product and have lost money. If I don't see my money back in my account within the next 24 hours I am going to sue.
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