Prior to the end of my mom's 1st year, the system started going off unexpectedly. And when I say "going off", I mean an extremely frightening alarm, especially for an 80 year old woman.in order to stop it, she had to unplug it.in November, she contacted them stating she no longer wanted the service. She was instructed to return the system, which she did, in December. A month before the year-end date.in January, she was billed an annual fee of over $300. When she called to ask why she had been billed when she had returned the equipment and specifically requested the service be stopped, she was informed "they hadn't received it." How convenient! She was informed that since she did not have the actual receipt from that date, although she had the debit card info, she would need a notarized statement that she had returned it. She was informed that this does happen. When she asked if she would receive her refund, she was informed, "probably not." So she paid over $300 for an annual service of which no services were rendered. Do not use this medical alert system. When the elderly is involved especially, customer service should be extraordinary.
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