I used to be such a fan of this company. After joining about 2 years ago, I would just buy, buy, buy it must have been a couple hundred of vouchers over the past two years. I loved it - I was getting such a good deal on each item and back then when the merchant went out of business or didn't honor the deal, LivingSocial customer service was wonderful about helping to resolve or refunding the voucher. However, over the last 6 months (was it a change of management?) they have gone from a nice company to the WORST place you can buy a voucher from. Their customer service stinks - they use not common sense, they belittle and undermine you. They don't care about if you get screwed by the merchants or not - or if they voucher was totally fraudulent or not. Their attitude now is ALWAYS - touch luck. You lost your money, pal! They refuse to help. They TRULY SUCK! I have had several vouchers over the past six months that I lost my money to them on due to the merchants not honoring them, misrepresenting what was offered, going out of business or just not having what was purchased by the voucher. Every instance LivingSocial basically said "screw you"! After being with them so long and being such a loyal customer, you must know how horrified I felt. I have canceled all my subscriptions and no longer buy vouchers from them. Groupon is my savior - they are a _lot_ better.
0 comments