Please see the emails below.
RE: Inquiry from Amazon customer Kathleen Allwein (Order: 109-722225? 8-4837812)
Inboxx
ShoeBuyz - Amazon MarketplaceHi the size was not supposed to be online for purchasing for another 3 days...
Mar 9 (2 days ago)
Hi the size was not supposed to be online for purchasing for another 3 days...
Kathleen AllweinIt has been 3 days, please complete my order.
8:39 AM (5 hours ago)
It has been 3 days, please complete my order.
ShoeBuyz - Amazon MarketplaceThe order has been cancelled. I cannot reopen it. I just received a memo that...
12:12 PM (1 hour ago)
The order has been cancelled. I cannot reopen it. I just received a memo that says on July 13th they will be back in stock.
ShoeBuyz - Amazon Marketplace
12:12 PM (1 hour ago)
To me
The order has been cancelled. I cannot reopen it.
I just received a memo that says on July 13th they will be back in stock.
From: Kathleen Allwein - Amazon Marketplace [mailto:[e-mail address removed]]
Sent: Monday, March 11 5:39 AM
To: ShoeBuyz
Subject: RE: Inquiry from Amazon customer Kathleen Allwein (Order: 109-7222258-4837812)
It has been 3 days, please complete my order.
On Mar 9 5:46 PM, "ShoeBuyz - Amazon Marketplace" wrote:
Hi the size was not supposed to be online for purchasing for another 3 days. No amount of money has been taken out of your account.
Original Message
From: Kathleen Allwein - Amazon Marketplace [mailto:[e-mail address removed]]
Sent: Saturday, March 09 5:29 AM
To: ShoeBuyz
Subject: Inquiry from Amazon customer Kathleen Allwein (Order: 109-7222258-4837812)
Order ID 109-7222258-4837812:
1 of Cobb Hill Women's Shannon CAI04BK Boot, Black, 8 M US [ASIN: B007MYA0F2]
Begin message
I did NOT cancel this order. Please reissue the request.
End message
To cancel your order, please click here: http://www.amazon.com/gp/help/contact/contact.html? OrderID=109-7222258-4837812&sellerID=A456OXGOKB0S2&cancelRequest=1
For Your Information: To help arbitrate disputes and preserve trust and safety, we retain all messages buyers and sellers send through Amazon.com for two years. This includes your response to the message above. Amazon.com uses filtering technology to protect buyers and sellers from possible fraud. Messages that fail this filtering will not be transmitted.
We want you to buy with confidence anytime you purchase products on Amazon.com. Learn more about Safe Online Shopping (http://www.amazon.com/gp/help/customer/display.html? NodeId=10412241) and our safe buying guarantee (http://www.amazon.com/gp/help/customer/display.html? NodeId=537868).
To cancel your order, please click here.
For Your Information: To help arbitrate disputes and preserve trust and safety, we retain all messages buyers and sellers send through Amazon.com for two years. This includes your response to the message above. Amazon.com uses filtering technology to protect buyers and sellers from possible fraud. Messages that fail this filtering will not be transmitted.
We want you to buy with confidence anytime you purchase products on Amazon.com. Learn more about Safe Online Shopping (http://www.amazon.com/gp/help/customer/display.html? NodeId=10412241) and our safe buying guarantee (http://www.amazon.com/gp/help/customer/display.html? NodeId=537868).
[commMgrTok: AJXI6Y7CNIHFR]
Reply Forward
Kathleen Allwein
1:10 PM (40 minutes ago)
To ShoeBuyz
I am very disappointed in this entire situation...
First, when I place an order online, I expect the product to be available.
Second, the email I received stated the "customer" cancelled the order. That was not the case, you, the supplier, cancelled the order.
Third, your email explaining the reason (the size would not be available for another 3 days) is unacceptable. Like I said in reason 1, if you show the product online, it should be available...
Fourth, the emails I received from your customer service were curt and rude. No apologies.
Fifth, if the product is on back order, which is what the last email I received from your firm indicates, why did you not know that to begin with?
I plan on contacting Amazon and the BBB to report this.
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