This is an email I have received once I ordered.
Thank you for your Order
Important Details
Please allow 2-3 Weeks for your order to be Delivered
All orders placed AFTER December 5th may not arrive for Christmas
Your Order will appear on your Credit Card Statement as "XEO VENT"
All website prices and actual charges will appear on your credit card statement in your LOCAL CURRENCY. However we are a USA based company and we bill our transactions in USD (US Dollars)
Your Satisfaction is 100% Guaranteed. If you have ANY issues or problems with your DVD Collection, please Contact Us. Our support department is available 24 Hours a day, 7 Days a Week and our #1 priority is your satisfaction
Order: #6337
Product
Quantity
Price
Crossing Jordan (#crossing-jordan-dvd-collection)
1
$110.00
Cart Subtotal:
$110.00
Shipping:
FREE AUSTRALIA DELIVERY (2-3 Weeks Delivery)
Order Total:
$110.00
I then had not received anything and replied to [email protected] and they replied with the following email-
I'm sorry for the delay.
I will contact the post office and put a trace on the package.
They will contact both of us with the results in 3-5 working days.
We will get this sorted out for you.
Gordon Kennedy
Customer Support Manager
[email protected]
I have still not heard back so tried to email again and it fails to send the email.
Is there anyway we can get our money back?
Please help Thanks
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