Repair techs were dispatched to home to repair TV from flickering on the screen. After removing and replacing circuits on power panels (which I later found out, the panels should have just been replaced) the screen had dark spots from the television being improperly laid down to be serviced. The technicians answer to the problem was to state that's "it was like that before" of course, it was not. After voicing serious disappointment to Albert and his partner, they offered a discount on the service claiming to have fixed the problem they came for (the flickering) and there was nothing they could do about the screen problem. Believe it or not, this is only the tip of the iceberg, 15 minutes after they had left, the screen went completely dark and called back to the office phone number. After stating my dissatisfaction, the person answering the phone (I presume, the owner) assured me he wold speak with Albert and give me a call back, of course he did not. For the next week, I could not get my phone calls answered unless I called in on a different phone (caller ID?) and once I announced who I was got hung up on. I have never dealt with a more disrespectful, unprofessional business as this. All I asked for was a refund of the repair that was botched, nothing for the fact that the set was ruined (verified by authorized manufacturer). Do not call this company, may as well just toss your set away, it will be ruined if they touch it!!!
0 comments