In all fairness, there were three major places on the house that needed fixing. The flat walls, they did a pretty good rob job on, but the column must have been just too much for Travis Nech's crew. Frankly, a drunk person could have done a better job, but my wife say's they seemed straight. Perhaps they were just in a hurry, because as soon as we stopped supervising them, they started goofing off and got sloppy and finished the job an hour before they should have by all estimate. Looks like they cut corners. And then the corners sagged. And then big gaps developed between the bricks and the mortar. And then the edges weren't straight.
My guess would be that Brick Magic is trying to avoid people like me calling them out. After all, if anyone these days saw examples of their work, like here http://mye-life. Blogspot.com/08/brick-repair-brick-magic-review-dfw.html then who would call them?
They charged me 300 for mortar color matching, which was 150 more than another reputable masonry company. And they try pressure sales tactics by giving you a discount for "Today only".in fact, I was told they could start on Friday, and they said they would, and then they did not. They said that they had forgotten to do the back half of another house, and so they left to go finish that job up.
I'm guessing that customer was not too happy either...
Well, at least they came back to finish up the job. My house still looks like crap 6 months later. I've emailed Travis 1 times. Funny how before he did the job, he was all prompt about answering the emails and now he does not. I called him and he pretented like it may have gotten caught in his spam filter, and he promised to look. So I emailed him at another email address and from multiple addresses.
Na'er a reply. I called him last Thursday, August 16th, and left a message. He called me back, which was surprising. He promised to come out Friday, or Saturday, or both. He was too hard to pin down, I guess because he just wanted to sell me rocks and what not, rather than acutally have the best quality in the masonry business. I find it offensive that he can make that many outrageous claims and lies on his various Youtube posts and websites. I think that when I lodge my BBB complaint, I'll do it not only for poor service, but for deceptive advertising as well.
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