Had a scheduled appointment and when we got to the shop 5 minutes before the scheduled time another walk-in customer was taken in front of us. The man's hair cut should have taken at the most 10 minutes but after 20 minutes, I told Ashley that I thought we had an appointment at 5:30 and thought by making an appointment we would not have to wait. She told me that she would be with us shortly. I then overheard her tell the man the 'some people are just so impatient.' It appeared Ashley new the man personally. I asked Ashley what her name was and what her manager's name was and then we left. We then went to Great Clips where we were treated politely and timely.
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