Complaint / Review
FreeShipping.com
Account closed after complaining about missing $25 gift card

They canceled my account 6 weeks after I opened it, because I complained that I did not receive the $25 gift card promised for signing up. I did not owe any money and was up to date with my account. I did not approve the closure of my account. They said they don't know how it happened. Of the 5 rebates I have submitted, I have received only 1 check in the last 2 months. They said they sent out the rest, but I am still waiting for them.

They told me to call back after a week if I did not receive the gift card, but they did not respond with any information other than "it's been submitted." This happened 4 times with no email response. They always said I would get a response within 24-72 hours but never did. I finally received the first email about the matter 3 days ago.

They gave me the runaround for over 2 months, and I finally got tired of it and closed my account, at a loss to me of over $100, not including the monthly fee and the gift card I never received. It felt like they did not care that they were on the verge of losing me as a customer. Yes, I lost money on this idea, but I am very happy to have canceled my account, thanks to the advice of the supervisor I spoke to. I really do not recommend this site to anyone. You will lose money, not save money.