Requested 15 books in-color. This happened:
Congratulations JoWilkinson Hale! 05/28 1:05 PMYou have effectively printed "THE GRAVELED ROAD" on Lulu. Like a next thing, we suggest purchasing a proof backup to judge your ultimate function. Buy a content of "THE GRAVELED ROAD"
Purchase Delivery #4266605 05/28 1:26 PM
Cheers for the purchase from Lulu! Expensive JoWilkinson Hale, Purchase Date: Fri, 28 May
Order Quantity: 4266605
Purchase Total: $319.04
Delivery Tackle Payment Tackle Cost Technique
Jo Hale541 S AyrshireCrosbyton, Texas 79322United States806-675-2469 Jo Hale541 S AyrshireCrosbyton, Texas 79322United States806-675-2469 MasterCard XXXXXXXXXXXX8193
Product Amount Complete Cost
THE GRAVELED ROAD Printing-prepared backup was in-color (Published, Edition 1) That’s all that endured with this date 15 $290.55
Subtotal
$290.55
Delivery
$28.49
Whole
$319.04
Talk Started: 06-11 17:37: 16
Talk Wood:
Balaji: Hello Jo
You: hello
Balaji: Thank you for selecting Lulu! We (and our writers) enjoy your company.
How are you currently doing today?
Balaji: I'm considering your issue
You: I’m angry as heck
Balaji: I'm sorry that the purchase didn't appear as you'd have anticipated
Balaji: I apologize for that issues you're experiencing
Balaji: Excuse people for that
You: I'm the writer
Balaji: is it feasible for you to deliver us an electronic picture (whether check or perhaps a picture) of the issue?
Balaji: Using The picture we'd have the ability to decide where the thing is and become ready to fix this more proficiently
Balaji: After viewing the picture we shall reorder for you without any extra ocst
You: you've the guide
You: search inside its w/t
Balaji: I'm requesting the electronic picture of the publications you obtained from Lulu today.
You: not color
You: i dont understand how
Balaji: simply take a camera and consider the picture of one's within the guide
You: the addresses okay
Balaji: simply take a camera and consider the picture of one's within the guide
Balaji: I'll now deliver a contact you simply deliver the document
You: okay I'd like shade
Balaji: After simply because picture we shall supply you a color guide without any extra price
You: i requested 15
Balaji: we shall change it without any extra price
You: all?
Balaji: Yes
You: okay do you need these back?
Balaji: No we dont need these back
Balaji: would you please hang on to ensure that I will deliver you a contact?
You: Yes
Balaji: Thank you for the persistence
Balaji: I've delivered a contact
Balaji: Please view it
You: maintain
Balaji: I've deliver it to [email protected]
You: okay cheers
Balaji: Please return using the electronic picture to ensure that we are able to consider it and approach your purchases
You: okay
Balaji: Is there other things I will assist you with nowadays?
You: no
Section 10.jpg is in the 15 publications acquired today. Page 10. Doc is what it is said to be. Additionally, a log of one's contract is connected. Cheers! Jo Hale
Original Concept
From: Balaji
To: [email protected]
Sent: Friday, June 11 4:33 PM
Subject: [ ref: 00D56zQ6.50059L7hn: ref ] Situation 00433425
Expensive JoWilkinson,
Thanks for calling Lulu assistance.
I'm sorry that the purchase didn't appear while you might have anticipated. Is it feasible for you really to deliver us an electronic picture (whether check or perhaps a picture) of the issue? Using the picture we'd have the ability to decide where the thing is and become ready to fix this more proficiently.
Note: Please don't add anyone pictures bigger than 5 MB, or numerous accessories totaling over 10 MB. Our bodies may eliminate accessories that exceed these limitations
Please contact us if you've any inquiries
Thanks,
Balaji Balaji, Lulu Businesses, Inc
Ref: 00D56zQ6.50059L7hn: ref
& Original Concept &
From: Balaji [[email protected]]
Sent: 6/14 9:46 AM
To: [email protected]
Subject: [ ref: 00D56zQ6.50059L7hn: ref ] Situation 00433425
Expensive JoWilkinson,
Welcome back again to Lulu.
Thanks for delivering the documents in my experience.
I'll now transfer your situation towards the printing division. They'll consider your situation and they'll help you further in solving your problem. When you have any inquiries please return to me. I'll be pleased to help you.
Thanks,
Balaji Balaji
Lulu Businesses, Inc
Belaji: I do want to make sure that you comprehend the check I delivered to you recently would be to display the whole guide doesn't have shade (not merely that site only). I'd like everything, the whole guide including Appendices, in-color. Jo Hale
Original Concept
From: "Nick S"
To:
Sent: Friday, June 17 6:17 PM
Subject: RE: [ ref: 00D56zQ6.50059L7hn: ref ] Situation 00433425
Hello Jo,
Cheers for calling Lulu Assistance and that I apologize for that difficulties with your purchase. I have examined the situation and find out you have obtained the publications in monochrome. I looked over the documents and anything must have experienced shade. Did all 15 publications possess the same problem? I will reprint these for you personally but I want a photograph of all of the publications together displaying the issue. We make use of the images instead of a return which we can deliver a publishing through immediately. I would like to know should you'll have any difficulty using the picture.
I am genuinely sorry for that problems but we will no doubt deliver fresh publications out for you personally as this appears like an issue in the media.
I Will watch for the mail. I would like to know when you have any concerns meanwhile.
Thanks,
Nick S
Lulu Assistance
Hi:
Nick, listed here are 3 distinct pictures obtained with my cellphone camera. They're of low quality quality however itis all I've. I am sure you realize the picture doesn't display all of the flaws together-but is just displaying the flaws towards the exposed websites. You will find flaws on every site which was designed to have shade since there is none within the book whatsoever.
Thanks! Jo Hale
& Original Concept &
From: Goodwin [[email protected]]
Sent: 6/17 9:39 PM
To: [email protected]
Subject: Re: [ ref: 00D56zQ6.50059L7hn: ref ] Situation 00433425
Hi Nick S:
I am unsure what you would like within the picture. Would you like each book exposed to some site that needs to be in-color? Yes, all of the publications are monochrome and the identical. I delivered an image of 1 site. Would you like exactly the same site in most publications together in one single image? We've ownership of 14, having borrowed one. If you like this 1, it'll need to be shipped in my experience. There aren't several websites within the guide which should have no shade. You will find 2 Appendices within the guide wherever shade is important on every site to exhibit age the characters (60 years). Please be much more specific in what you would like and, if 14 is going to do, I will do tomorrow. Cheers! Jo Hale
Original Concept
From: "Nick S"
To:
Sent: Friday, June 18 1:25 PM
Subject: RE: Re: [ ref: 00D56zQ6.50059L7hn: ref ] Situation 00433425
Hello Jo,
Cheers to get back again to me. The 14 copies works great. Simply construct all 14 publications available to display a full page that needs to be in-color. You are able to overlap the publications only a little so long as the image displays. We simply require a simple picture with the flaws together. Sorry for that additional work-but we are able to reprint immediately after we've the picture.
Thanks,
Nick S
Lulu Assistance
Nick S [email protected]
Friday, June 21-11:14 AM
[email protected] [email protected]
RE: Re: Re: [ ref: 00D56zQ6.50059L7hn: ref ] Situation 00433425
Hello Jo,
Cheers to get back again to me. It appears like you've the publications put down good but we can not tell what shade they're or even the websites they're exposed to. Can you have the ability to attempt obtaining yet another image that's infocus only a little? Were all of the inside websites monochrome? The picture is likely to be handed towards the printer and drenched like a deficiency plus they simply need to have the ability to observe the websites.
Sorry for that extra work. I would like to know if you're able to deliver another image.
Thanks,
Nick S
Original Concept
From: Nick S
To: [email protected]
Sent: Friday, June 25-11:54 AM
Subject: RE: Re: Re: Re: [ ref: 00D56zQ6.50059L7hn: ref ] Situation 00433425
Hello Jo,
Sorry for that distress about the images. We simply appeared more in to the document and that I apologize we did not notice this earlier however the purchase you put was for edition 1 of the task. This task was requested like a monochrome guide. The publications you obtained were published properly. The cost in your purchase was $290.55. The cost for 15 of the colour publications might have been $826.50. I notice you have produced a modification of the guide and transformed it to full-color. This really is where we got confused in the beginning.in this instance we're not able to substitute the publications simply because they were published properly.
Sorry again for that distress and trouble. Let's know when you have any concerns.
Thanks,
Nick S
Lulu Assistance
Sir:
You're completely wrong. I produced no such modification till after I obtained the next from you:
" — Original Concept
From: "Nick S"
To:
Sent: Friday, June 17 6:17 PM
Subject: RE: [ ref: 00D56zQ6.50059L7hn: ref ] Situation 00433425
Hello Jo,
Cheers for calling Lulu Assistance and that I apologize for that difficulties with your purchase. I have examined the situation and find out you have obtained the publications in monochrome. I looked over the documents and anything must have experienced shade. Did all 15 publications possess the same problem? I will reprint these for you personally but I want a photograph of all of the publications together displaying the issue. We make use of the images instead of a return which we can deliver a publishing through immediately. I would like to know should you'll have any difficulty using the picture.
I am genuinely sorry for that problems but we will no doubt deliver fresh publications out for you personally as this appears like an issue in the media.
I Will watch for the mail. I would like to know when you have any concerns meanwhile.
Thanks,
Nick S
Lulu Assistance".
Original Concept
From: Nick S
To: [email protected]
Sent: Friday, June 25-11:54 AM
Subject: RE: Re: Re: Re: [ ref: 00D56zQ6.50059L7hn: ref ] Situation 00433425
Hello Jo,
Sorry for that distress about the images. We simply appeared more in to the document and that I apologize we did not notice this earlier however the purchase you put was for edition 1 of the task. This task was requested like a monochrome guide. The publications you obtained were published properly. The cost in your purchase was $290.55. The cost for 15 of the colour publications might have been $826.50. I notice you have produced a modification of the guide and transformed it to full-color. This really is where we got confused in the beginning.in this instance we're not able to substitute the publications simply because they were published properly. Sorry again for that distress and trouble. Let's know when you have any concerns. Cheers,
Nick S Lulu Assistance
You can not perhaps have now been taking a look at the modification since it was not there on June 17th. I posted on May 28, at 12:33 PM and that I requested 15 copies at 1:22 PM, which was based on a downloadable printing-prepared document that was in-color. I obtained the publications in monochrome on June 11th. And that I quickly got a live-chat with Balaji, a log which is connected. He, and also you inside your email of July 17, guaranteed me the 15 publications could be changed free of charge in my experience, before any modification was created.
You: "We simply appeared more in to the document and that I apologize we did not notice this earlier however the purchase you put was for edition 1 of one's task."
Me: there is no additional edition also it was displayed to become shade by both of you
You: "The cost in your purchase was $290.55. The cost for 15 of the colour publications might have been $826.50."
Me: So, you created an error in pricing? Consume it, but recognize your word
You: "I notice you have produced a modification of the guide and transformed it to full-color. This really is where we got confused in the beginning."
Me: you'renot confused in the beginning. You got complete liability for the mistake. The modification was just created after I went common in the place of personal.
You: "in this instance we're not able to substitute the publications simply because they were published properly."
Me: I deal that you simply created the mistake as well as decided to correct it. Today you're trying to welsh onto it. I've a unique event on July 10th. That I needed the publications, in-color, which mess up has triggered me a good deal of tension! Nevertheless, before I transform it to my credit card organization on Friday, June 28, I'll get this to ultimate bargain provide: Send me 10 publications in-color so I'll ask them to in my own ownership by July 10, I'll maintain the monochrome and I'll approve one more $100.00 cost on my charge card.
Jo Hale
0 comments