MX Energy has completely disregarded my report of fraud by their employee Gilberto Hinojosa when he decided to change my electric service provider against my will. I repeatedly and very clearly stated; as he was attempting to carry a 'presentation', that I did not wish to change to any another company. This astute and tricky individual managed to make me believe that he only needed me to acknowledge, over the phone, that ' he had come by, that's all'
His actions resulted in unnecessary financial damages to me, a cancellation by my long time provider, a huge electric bill by MX energy, and when I requested to reinstate service again with my original provider, a steep new deposit was required, since my contract had been canceled. Not by me.
Only after numerous calls did a managing Supervisor: Mr. Carlos Sergio Gonzales, who acknowledged the situation, asked me 'not to do anything to Mr. Gilberto Hinojosa' please, and then he instructed me that, 'the next time anybody comes to my door: throw hot water on them!' Verbatim, Really... At this writing I have been threatened by MX energy with collection and derogatories, in an effort to extract $843.90 by Nov. 28 or else, for what seems to me to be a one month real scam.
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