I've been a Vitacost client for several years, invested lots of cash buying from vitacost and didn’t are having issues before past two deliveries. The things in these last two deliveries were tossed into containers with no bubblewrap or type of safety. Consequently the containers and containers returned around within the container without any safety that will be possibly the area of the cause a few of the products within the deliveries were broken. I obtained containers of products which were filthy, messy with damaged seals, a lot of the products which were delivered to me were old or obsolete, they published each one year plus some 2 yrs times of producing which makes them aged, outdated and undesirable.
I required alternative accepting the individual employed by Vitacost might comprehend the issue and repair it. I had been surprised that after spending more than 15 units each about the telephone with 2 customer support representatives I came across them with an attitude of “I might cared less” equally C. S Repetitions declined to displace the things or problem a return shipment tag and so I may deliver the faulty and obsolete products back. All-they were prepared to do was to "permit me" to get a return agreement to deliver them back at my cost
I expected to talk to a boss, was continue store for more than 25 units simply to be informed that the guidance will-call me back soon.
It took Ashley (the boss) more than 5 hours to contact me back.
She was uncooperative and downright rude to express minimal!
I asked to get a substitute of the things that I had been worried about, she didn’t actually create an effort to exhibit curiosity or try to look for an amicable solution. Her extravagant place was that “even when the day of the item was aged or when the products had an expired day it didn’t imply that them was poor" she stated that "it migh just be less-potent that will be good and appropriate centered on vitacost plan ”.
Vitacost was previously an excellent organization to complete business with however it continues to be getting worse and worse as time passes and Client of NO support may be the toughest in the market that will be shown within the numerous grievances from the organization that we have discovered on many websites and also the BBB.
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