Requested a desk in the site which was obtained having a broken end. The styrofoam wrap was produced available end, as if it had beennot given time for you to dry before delivering it out the doorway. I named customer support and was informed that I'd obtain e-mailed return delivery info for that product to become acquired at my door. 24 hours later I obtained a contact confirming an upgraded purchase. Because there is no dialogue on alternative, and that I had no purpose of risking the exact same discontent twice, I named and had the purchase ended. Again I had been informed I'd get the e-mailed delivery info in a couple of days. After three times I named to ask and was informed it requires 7-10 business days for that producer to deliver. I called again following a week and was informed might occupy to a different week. Nowadays I obtained a phone showing the maker wishes images before delivering the return info. Because the desk continues to be standing at my doorway, rewrapped and prepared for cargo for over per week, I called back and suggested per their no-hassle plan, since I have was disappointed, whatever the cause, I ought tonot need to offer images. I requested to talk to a boss also it was apparent their administrators aren't there to aid their repetitions, since the repetition was reluctant and stated they've been informed to solve the problem themselves. I stated because the problem isn't solved, I have to talk to a boss. The repetition stated she'd have DON phone me and he or she might contact me back and I would like to know when. I subsequently obtained a phone a couple of minutes later from another repetition, informing me again I have to deliver images. I told him I had been awaiting a phone from DON, and didn't wish to examine the problem with him more. I eventually obtained a phone from DON, the planetis toughest customer support boss. DON did not have his facts directly, and did nothing more that show that I have to deliver images, or easily wish to purchase delivery, I will return the desk because of discontent. This obviously isn't spelled on ATG's site. I requested to talk to DONis supervisor but DON wouldn't supply that info, and called me towards the web easily desired to discover the title of the organization operator. DON doesn't appear to realize that his work like a customer support supervisor is show ATGis commitment to client satisfaction, and also to remain behind their state of NO HASSLE RETURNS. It's been greater than a trouble, it has been an attack about the client. Within this economy, the corporation cannot afford to place forth work to supply outstanding customer support and fulfillment. If you intend on buying from their store, it is best to achieve this quickly, simply because they cannot last considerably longer. But customer, be extremely conscious. Meanwhile, I am unwrapping the darn desk tomorrow and delivering images, but I'd be really shocked when the entire experience does not drag-out to some lengthy and unpleasant customer water-boarding. Stay tuned...
Mel
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