Complaint / Review
IVG Stores
A product and service nightmare

After 6 months the problem was solved using the merchant refunding my cash,

Including delivery. Nevertheless, the possible lack of conversation and misinformation

By reps created that one of the toughest purchasing activities I've actually

Suffered.

I bought this desk July 8. It came July 15. Thighs were lacking

Pre-drilled screw-holes, and lower ledge had tough side. Approached

Producer, who stated I had a need to go back to merchant (IVG). IVG point was

Usually hectic or on-hold, & didn't react to communications or e-mails for 4 times.

On July 22 I eventually got somebody online. She requested for images, that we

Sent. No response. On July 30 I eventually got touching the rep (just by

Speaking with a second repetition) who stated images weren't obvious enough. I sent new

Types.

Ultimately the representative stated she'd deliver RMA tag for alternative.By August 3

No tag arrived, then another repetition stated they don't provide RMA brands to

Client. UPS acquired the table. She explained an upgraded wouldn't be

Accessible until August 8.

I called BBB August 4 and lastly got some notice from organization Leader,

And was informed I'd get a discount for that desk, which somoene

Might contact me. July 5 I acquired a voicemail from the repetition whose title I

Couldn't write out. She stated she'd email discount details. No mail

Came.

Alternative desk came June 10: additionally lacked openings, and spot was unequal

On entrance. I named producer again, after which IVG. Agreed to ship new

Thighs, but I told them I needed complete reimbursement, including delivery.

The brand new representative. Sent me an RMA tag and stated advantages wouldn't take return

Without it, which contradicted exactly what the additional repetitions had explained. On Aug 12

Advantages acquired the desk.

A reimbursement was ultimately transferred August 21, over 6 months after my 1st purchase.

Though I received a complete reimbursement, I've NEVER experienced such bad

Customer support. I'd to invest HOURS simply looking to get their interest,

Which did not occur till I approached the BBB.

Additionally they did not submit my first evaluation, that we mentioned in my own first

Criticism. They delivered me a brand new link to get a fresh evaluation, however it hasn't been

Posted both. The only real evaluation printed since Dec was a-5-star one. Really dubious.

I quickly used 20 hours with this nightmarish experience, and got nothing from it.