I'd bought their FREE e cig system on 01-07. I approved a $4.95 withdraw from my checking account for S&H. I'd not noticed from their store etc 01-13 I e mailed them-and requested when it'd be delivered. I obtained and closed for that item with Fed X on 01-17. On 01-22 I went into my online bank account and realized that an UNAUTHORIZED withdraw by them was imminent within the quantity of $109.90. I named my lender plus they mentioned that there is nothing they might do except stop my bankcard and re issue another. I did so this in those days. The toll-free quantity Immediate E Cig provides for clients to phone wasn't responded the very first twice. You're continued store for prolonged amounts of time. The 3rd period it had been A - 30 minute store. Monique advised me that it had been not really a free package, it had been A - 14-time free trial offer which only 99.95 could be returned; she'd email me the RMA numbers that require togo using the return. There have been other activities mentioned within the email that will also provide them with cause to renege about the reimbursement that worried me. I requested the next of her:
1. May the reimbursement amount be outlined within the emails? She replied, “Yes”.
2. What were the 109.90 costs for? She replied “For extra cartridges”
I advised her used to do not purchase any extra tubes or have I received any. How do I return an item I've never obtained or requested? She mentioned, “They have now been shipped by U.S. Postal and that I ought to be getting them. Don't return something before tubes are obtained and return all of them together.”
After I obtained her 2 e-mails it says inside them “Your return should be created within 3 times of delivery of the mail which may ensure it is 01-24-11. I've delivered two additional emails for them seeking COMPREHENSIVE solutions to my concerns without any present reaction.
On the “Terms” site http://directecig.com/t-and-c.php which was stated in my experience, it says registration used to do not sign up for their plan to get upcoming deliveries or did I approve further distributions from my banking account.
I've since read numerous comparable or similar grievances online.
Registration suggests you've registered for anything, that we didn't do. And 14-day free trial offer of the item suggests 2 weeks from bill. Used to do not obtain quarry until evening 10 which is not mentioned on some of their purchase websites of the site the trial offer starts with day of delivery. Additionally, the only real paper-work obtained was a person bill having a zero balance due. NO additional paper-work was obtained using the free package, not really just how to place their item together; Nothing to see the customer these were likely to consider further resources from your own consideration. The one thing approved was the $4.95 for S&H of the starter package.
Up Date: 01-23-11 at 2:05PM Mt Period. Advised Diane the phone might be documented she mentioned I'd get a complete reimbursement of the $109.90 and also the three-day e-mail principle wouldn't use. I expected for this written down, within an email and she decided. Five minutes later the e-mail was obtained. It didn't mention SOMETHING of the discussion we'd simply had also it was a contact saying that another item had simply been delivered in my experience. I responded saying when they delivered another item I'd not return it or purchase it also it could be regarded a totally free gift. I then called the organization back. Per Jennifer, this time around; the tubes were a totally free present not the 109.90 cost and that I wouldn't be getting the entire refund. I also advised her the phone was being documented for quality guarantee, which it had been. You can't obtain a right solution from these folks. They're extremely elusive, hang-up on you, don't reply emails as well as in my situation out-right lay to you.
The corporation must be prosecuted and turn off due to their dishonest business methods.
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