I read the following complaint and it fits my situation to a tee... I though did reach the company and they said I did not call in the two week period and they could not reverse the charge. I refused to accept a second shipment and sent it back. They did state that they would credit that charge back, but not the initial $79.99. They ship the product after the trial is up and then charge you a fortune for a lousy product. DO NOT USE THIS COMPANY AND DON'T LET THEM SUCK YOU INTO THE "FREE" PRODUCT...
I too am having a problem with this company. I asked for the trail & paid the shipping. The product was shipped a week before the 2 week trail peroid was over. I did not even have time to test the product. I looked at myu bank acct and saw a charge of 79 plus bucks pending. I tried calling and the company was closed. I emailed them explaining that I havenot had time to test the product due to shipping. No response. I called and spoke with a rude customer service rep named Kevin Marshall who would not let me talk and explain the situtition. He just kept talking over me. I asked for a supervisor and was told that they go come in until 10AM. I asked for a supervisor name which he gave me Peterson Frank and the name of the owner John Douglas. Now those names sound really fishey. I have called my bank and they can not do anyathing until the charges hit my acct and them I can file a complaint. I am going to call back a supervisor and see what they can do. If I get the run around I will be looking for the owner's information and also calling Florida and hopefully finding a fraud department.
All of this is happening 3/30/09.
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