I have been a member of expedia for several years now and I have just received the absolute worst service with them, that in my mind, is almost unexplainable.
On Friday, Oct 3rd, I called one of their numerous call centers to cancel a reservation. I was informed that I could not receive a refund because my ticket was non-refundable. When I purchased my ticket with Expedia it never stated the ticket was non-refundable while I was purchasing it, I even read the rules and regulations. The only time it said the ticket was non refundable was after my purchase. After I argued this point with one of their operators, he decided to hang up on me. I then called back and spoke to a delightfully young lady who understood my point after she walked through the website with me. She transfered me to her supervisor who left me on hold for twenty minutes, then answered, then put me on hold again, and then answered only to hang up on me. I am now about an hour into trying to get my flight canceled and having ZERO luck talking to anyone with a clue. I call a THIRD time, again I go through the same long diatribe about the website and it's lack of detail, after which I get transfered to another supervisor 20 minutes into the call. I am now speaking with Supervisor Malory Legespi, or at least that's what she said her name was. Malory was by far the rudest of the bunch I dealt with over the coarse of the hour and half I spent on the phone. I asked to speak with Malory's boss and she flat out said NO and hung up on me. That's right, I called three different times, talked to three separate call centers and got hung up on three times. Total time on the phone was over an hour and a half and I never got the ticket canceled.
I waited two days and finally got someone to cancel my ticket. I would like to know a stateside number I can call and make a complaint. I am tired of dealing with overseas call centers. I will more than likely never Expedia again and will make sure that everyone I know and come in contact with hears about your terrible service.
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