I purchased one of their products before. I was pretty satisfied. Then they started emailing me offering more costly products and I refused until I got involved in a larger project which would allow me to use and afford them. I replied to one of them and they offered me a discount price, and the only thing pending was the money transfer, which didn't happen because the project was cancelled. All that time I didn't receive even a serial number or the product, so I thought the offer would expire on its own because there was no payment made, like every other online store, but it didn't. They kept mailing me and I replied that I wouldn't pay and I refused the offer, but they told me I couldn't refuse now (later I discovered I actually could cancel it on the website, but nobody told me that and now it's too late according to them).
I think it's unfair for them to request payment for something I'm not interested in anymore and wasn't able to use anyway.
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