Complaint / Review
Freeshipping.com
Charged on PayPal Before 30 Day Trial Ended, Refund Denied

I joined this free shipping site on Oct 9th and got a charge on my PayPal on Nov 8th. I first called them on Nov 8th and cancelled my membership, then I checked my PayPal again and there was still a charge on my account. I emailed them, and this is the message I got.

Thank you for contacting FreeShipping.com Customer Service. We have received your inquiry. We make every effort to respond to our Members as soon as possible; however, please allow up to 24 hours for our response.

Then a second message: "Hello, Unfortunately we do not issue refunds after the 30 day trial period. Since your cancellation is not effective until the end of the billing period, please feel free to use the membership benefits until this time. Thank you and have a great day!"

My request to them had said: "I called up and cancelled my membership but my PayPal is still showing a charge of $12.97 USD. I would like for you to refund my money to me ASAP."