I got up on a friday morning and checked my account balance online only to find a $79.99 charge to my account from a company I have never heard of. I called the phone number on the charge only to be told that there was no record of me ever purchasing anything from the company (they searched using all sorts of different information). The company asked me to send a fax of the charges which I did. I called back four hours later and they told me that they did not know what was going on and that it would take three days to figure it out. They kept telling me that I was obviously a member if they charged me, like I was stupid or something. I asked to talk to a supervisor and they continued to tell me that, even though they have no record of my membership, I must be a member. Finally my fiance talked to a supervisor at this company and found out that they had renewed an aol service from two years ago (a service that I cancelled a few weeks after signing on for). Now they tell me that it will take 10-15 business days to credit me back and that in 30 business days they will decided whether or not the overage charges which I incurred because of this will be reimbursed. They caused the overage, they should reimburse my money.
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