Clear store sold me a service when my address is not served by them. The store people told me to go ahead and buy an antenna. Bought the first one ($15) and it didnt work then a bought another one ($37), still no service till after midnight. Called customer service several time to ask for help and did everything they suggested to no avail, still paying on my account and up to date. Finally I sent an email instead of calling, to technical service, and here is the body of the response I received:
Hello Enas,
Thank You for contacting Clear Support. From checking our coverage areas against the address on your account, it appears that you have been sold service in an area where our towers do not cover. We have towers to the WNW and ENE of your location, but they do not reach your address per our coverage map. Your address is about one block outside of coverage. After checking your modem history, I see that you were receiving very low signal strength. It would be my recommendation to call our Account Services Department @ 888-888-3113 from Sunday Monday from 4:00 AM to 9:00 PM PST and cancel the services. I do not believe that you will receive adequate signal from your current location
Called the CS again, to cancel my service and return the modem, at first I was told since I already paid for September I was only going to get half of my money refunded, which didnt make any sense. I told them they need to take the modem ($99) back and to not my so surprise they said they cant because I am past my 15 days trial, but they will now refund the whole amount for the month I just paid. I told the CS Jen that I was acting in good faith and was constantly calling trying to work the issue and it was their store who assured me I was covered, she had the audacity to say but you are getting service and we can see it [please see the Tech Support message again], I said indeed after midnight, whats the point of having internet service that is barely there till after midnight, check with your tech people, same answer but you are getting service, you are within the covered area was she not listening?
I asked her to escalate, and she indicated she already did and there is nothing they can do. I am being penalized for acting in good faith basic contracting 101, even if its not in writing its implied by them selling me and me buying a service that doesnt exist. Stay away from this company, or make sure youre at least getting a strong enough signal.By the way, they are not BBB accredited so it doesnt do you much good to go to BBB, Clear just doesnt care. Talk about a scam
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