It is easiest to put all the events of dealing with Clear (aka Clearwire) in a date format:
Dec 2 (day): Met with a sales rep, Doug, in an Albertsons parking lot (right away it felt like I was doing something wrong... Don't they have offices?).
To begin the reg process, he needed to enter my home address to confirm service. Response indicated "no service" at my address so he put the store's address in to the system to bypass it. As he clicked through the pages, he finally asked for my credit card number. I asked to see Terms and Conditions. I was told he couldn't show me but I could review them online later. He said I could cancel within 30 days so it would be ok.
Dec 2 (evening): Having returned home from work, I attempted to connect to the internet via Clear. I was told their was no service available. I called Doug to ask what the problem was. He told me he would call back with the Cust Serv number. Shouldn't he know that by heart? I called and spoke to Tech Support. Seems the software I was given is not compatible with Windows 7! I had to use my existing internet to download their software!
Dec 4 (morning): While checking my online banking, I noticed I had been charged over $75 for Clear service (quite a bit more than the $55 I was told)! I decided at that point I would cancel.
Dec 4 (afternoon): Upon canceling, I was emailed 2 separate UPS labels... One for the desktop modem, one for the USB modem. Mind you, they were going to the exact same location!
Dec 5: I shipped the modems separately via the local UPS store.
Dec 8: They shipments arrived (the return center was within the same city, but I could not take the modems directly there) and were signed for by "Pena" on the "Dock".
Dec 12: HALF of my money was returned!
Dec 13: When I called the Cust Serv number, I was told that I only received half because my USB modem service was still active! This despite the fact they sent me the labels to return it and had already RECEIVED it! Well, since it was a Saturday, Account Services was not open and I would have to wait until Monday to call and get the other HALF processed!
My warning to all: I was worried when I first signed on with Clear that since they were new to this market, they would not have their act together. Well, I was right. My advice: LOOK ELSEWHERE and save yourself the time and trouble!
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