I'm beginning to wonder if ISPs are becoming the new used car sales companies.
I went to to Clear Wireless Internet because I had become fed up with Comcast's financial games. What a mistake.
At the Clear store the clerk asked for my address so he could check to make sure there was sufficient signal for their service to work at my home. I was assured that there was plenty of signal and it should work fine. So I signed up for Clear service.
But when I attempted to plug it in it didn't work. So I called tech support. They checked my address and told me I lived in a low signal area. This was after approximately an hour and a half on the phone with tech support. I told the tech support representative I would have to return the modem.
But when I got o the store I was in for a surprise. First, the clerk told me they didn't make refunds. I asked what I was supposed to do with a non-functioning device and the clerk finally told me I would have to mail it in to get a refund. Since I had been told I could return the modem to the store if it wasn't satisfactory, I wasn't really happy with that news. I also wondered why the tech support rep hadn't said anything since I told him I was going to return the modem.
The clerk became quite rude and began playing intimidation games even calling mall security to have me thrown out of her store. I accused her of trying to intimidate me and she told me to shut the f& up, then called me a f&ing a—hole. She was using this profane language with a child in the store and I told her to watch her language. She just yelled at me and told me to get out of her store.
She wasn't even going to tell me how to get my money back, where I had to write or any other information. She clearly knew she was in the wrong becuase she refused to give me her name despite the fact I asked her for it three times. She just yelled at me and told me to get the f& out of her store.
Now you might think the story ends there... You'd be wrong.
When I got home I called Clear customer service and was told that I'd be refunded my money with a Visa gift card. I told them I hadn't paid with Visa but that I paid cash and I wanted to be refunded with a check. Nope. They have their policy and I'd have to take a gift card.
I explained that I don't use credit cards and again asked to be refunded in cash. The rep put me on hold and said he was checking with finance. After three or four minutes he came back on and said the only way they had to refund the money was with a Visa gift card and it would take three to five weeks after I returned the modem to get the gift card.
But I was told that if I took the card to my bank they should give me cash for it. We'll see.
If you should go to this store and see a female clerk, 40-50 pounds overweight, dark complexion (East Indian or Central/South American), with a tongue piercing and nose stud, turn around a go to another Clear store. This woman is just plain nasty.
To be on the safe side, I'd check with tech support before I committed to Clear service. Obviously the clerks don't have good information. They're only interested in making the sale and if it doesn't work out it'll take a month to get a refund and then it'll be with a gift card.
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