In February I signed up for a home based business with International Marketing Solutions. My contact person was Ben Murphy Who painted a picture of me making over $17,000.00 in the 6 months after I signed up. He told me that his personal guarantee was that if I didn't make that much I would be given an additional 6 months of the business web site at no charge... And the advertizing would continue for that 6 months also at no cost to me.
I was allowed to break up my fee to start this business into 3 monthly payments of $531.66. Mr Murphy also agreed to waive the second and third payments from me if this business didn't generate enough revenue to cover the second and third payments. Mr. Murphy told me my only obligation would be to provide a testimonial at the end of the 6 months to tell the world of my success with IMS. Mr. Murphy was very friendly and had a down home persona that made me feel very comfortable with him. After I gave him my credit card for the first payment he told me I could call him any time with questions or concerns or even just to say hi.
Fast forward to the end of June. After 4 months I had made zero sales, zero profits and my website was down and unavailable more than it was up and functioning. I called Mr Murphy at least 50 times to find out what was going on and was always told he was not available, not in the office, in a meeting, etc etc. I left several messages for him to return my calls and as of today's date August 28th my last conversation with Mr. Murphy was way back in February when he told me to call him "anytime." I did have several conversations with a man named Brandon Donatto who assured me every thing possible was being done to resolve the issues.
Finally I had had enough and reported IMS to the Arizona Atty General and to the BBB. I asked for a refund of my $531.66 and IMS agreed to pay it. I was told that my refund would be sent in 30 days which would have been on July 26th. As of today, August 28th I have not received my refund and continue to get the run around from this company. They have a new phone number of 1-800-337-8330 that they NEVER answer and an email that they also rarely respond to. Brandon Donatto has lied to me about my refund and I will be suprised if I ever get it even though they agreed to it in an e-mail they sent to the BBB in response to my complaint. Don't let these smooth fast talking guys get into your pocket... They are not a company that keeps their word. At least to me.
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