Complaint / Review
DirecWay Internet
Lousy connections, no repair service, foreign speakers as helpers, no way to contact company to get help

I had no repair man call after my original complaint for 2 months. I called and told them I was cancelling. They called back and gave me 2 options: pay up or have collection action taken against me. My solution was to involve my state's attorney general, and then I got action. I was sent a phone number for "Executive Customer Care" and I was assigned a very nice lady—Darlene Swan. Without the AG's involvement, I had hit nothing but dead-ends, threats and no viable remedies. Call Darlene 866-259-9445 pin#298757. From their website, there is no Customer Care contact info, but you can try
Executive Customer Care
Hughes Network Systems
11717 Exploration lane-L5C
Germantown, MD 20876

When it comes to customer care, this is one of the worst companies I've ever run across.