In June of this year, I placed an order for a "free" instruction tape to be sent to my male friend; with the charges of shipping and handeling $6.95 to be charged to my debit card.
I did not know he had ordered the tape himself and was waiting for it to arrive.in July, he received his, that was debitted from his account; except for 69.95 instead of $6.95 that was told to him. This is the real clincher. He did not receive a second one - I did not receive one - but my debit card was charged $69.95 for nothing-not only the wrong amount, but for zero product. Also, by the time I found out they had taken this money out of my account was when I recived my bank statement and this little stunt had caused $180.00 in overdraft charges.
This is not good since the doctors found a disability last year of petit mall seizures, having to quit my job in March waiting (so far) 5 months for disability benefits; have been working since I was 16 -am now 51 and now my only income is widow's retirement pension of 315.27 per month. I have filed Chapter 7 and am waiting for the mortgage company to send the notice for me to leave my home. The funny part is I have been in social work most of my working life... Trying to do the right thing. These people just stole almost all of my last month's income for me. After many calls they did reimburse the $69.95 to me, refusing to take responsibility for the overdraft charges. A friend of mine who works as a liason between attorneys, the private investigators and victimized persons-have been calling these people 1-2 x per week. He also faxed Video Professor Billing supervisor, Ann B. A letter from my bank branch manager that the Video Professor debit had caused the overdrafts, and proof that the debit of the $69.95 had caused $180.00 worth of inusufficient funds by way of a copy of a two month statement money flow.
He was told he would be called back. Of course, like so many other times, he was not called back.in fact, to date, this "Ann" billing supervisor seems to be a phantom. Each time he calls, he cannot obtain a person he has talked to previously. This time when he mentioned we must report them to Rip Off, Better Business Bureau, and the media. The customer service rep stated that a check had been issued but it had been issued to another customer whose acct number just happened to be one number off from mine & of course all of the material we and the bank has faxed in needs to be re-faxed since it is lost. Bank Manager did this yesterday morning - also the liason did. What can possibly happen now?
Daisie j
Nashville, Tennessee
U.S.A.
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