Recently my son took his 2009 MacBook in for diagnostics.
1. NFM DID NOTHING, 1st, they sat on the thing for two weeks, they claimed to have run diagnostics indicated the battery needed replaced, and they did not have access to the battery in question for the mac, because their extended service plan is an "insurance plan" and not true repair/replacement service. They gave me the Mac Book back and informed me I needed to contact insurance, and get the battery through an Apple Authorized service center. (Funny I thought if you sold Apple, you'd have that ability to service them?)
NFM didn't provide a part number, only suggested I drive 1/2 hour to an authorized apple store. I tried calling the "Apple Store" and got thrown into a friggin' call center, rather than the store to see if they even had a battery for it.
2. I have a friend who works for the school system who is Apple authorized and trained technician, he performed diagnostics and indicated the battery did not need replaced. He also found NFM missed the fact there was a recall on the bottom cover due to warping. He was able to order the replacement part for me and do the service.
Word to the wise, and not so wise. If you buy an Apple product from Nebraska Furniture Mart and want extended service, DO NOT buy the NFM ESP. Buy Apple Care. That way you can take it to an Apple Store. NFM Total Care is a waste of store space.
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