I signed up with this yahoo company in February. I signed up in the middle of the week and payday was on Friday, so I told them I would call back on Friday to order. They said, "No, that's o.K., we can hold your credit card till Friday." Being the trusting person that I am, I gave them the card # and of course I was charged the same day. Not only was I charged the same day, I was double charged. Apparently the customer service rep forgot to mention that there was a startup charge in addition to the first month payment charge.
I called customer service about this and was lied to again with them telling me it was disclosed, so I told them I wanted to cancel service. After getting the run all around the customer service department, I told them I was cancelling service and wanted my refund which they said they would refund me. Never received it, so I called back.
I got the run around again. Not one person in customer service said the same thing and every member of customer service contradicted each other. I finally got through to a manager (unless that was also another lie). She told me to put my cancellation in writing and mail it because they don't accept it by phone.
I did that the very next day. Since I had been having so many problems with them from day 1, I decided to stop playing with them anymore and went to my bank to formally dispute the charges. I received my refund back from the bank and cancelled the credit card number so they couldn't try to charge anymore to my card. I never once received service from them. I never used it, I never even downloaded their cd and physically signed up with them on the internet. I cancelled on more than one occassion. Of course they never received my cancellation in writing in the mail either!
Now, they are sending me demand for payment letters and collection notices. I have filed formal complaints with the New York state attorney general's office, the Missouri state attorney general's office (which is where I am), both New York and Missouri state Better Business Bureaus, (which they aren't members of I might add) the Federal Trade Commission, and now you here at usacomplaints.com. I hope these scammers and their fraudulent business practices are stopped soon.
0 comments