Had a problem with a non-Mac tablet. Gave J/A credit card "good faith deposit". Three of their experts gave answers to problem. 1st expert was familiar with my device, but was not familiar with any remedies for it. 2nd expert didn't read my description before answering. Said he could have given a better reply if he knew the name of my device, which was IN the body of my original question. Told me to try everything I already HAD tried. Then gave me list of complicated downloads and code entries. Told him that if I knew how to do all that, I wouldn't have contacted J/A in the first place. Told him J/A would probably keep my money anyway. 3rd expert wasn't even familiar with functionality buttons on my device, much less with how to fix it. None of their "answers" worked. Sent them a reply that they were not to bother me anymore, and told them they would find a way to keep my "deposit." Got an email from #3 thanking me for "Accepting" his answer so he could get paid. I had accepted nothing except the firm knowledge that J/A was and is a hoax.
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