Complaint / Review
JustAnswer.com
Three Experts Failed to Fix Non-Mac Tablet, Then Thanked Me

I had a problem with a non-Mac tablet and gave J/A a credit card as a "good faith deposit." Three of their experts gave answers to the problem. The first expert was familiar with my device but was not familiar with any remedies for it. The second expert did not read my description before answering. He said he could have given a better reply if he knew the name of my device, which was in the body of my original question. He told me to try everything I had already tried, then gave me a list of complicated downloads and code entries. I told him that if I knew how to do all that, I would not have contacted J/A in the first place. I told him J/A would probably keep my money anyway.

The third expert was not even familiar with the functionality buttons on my device, much less how to fix it. None of their "answers" worked. I sent them a reply that they were not to bother me anymore and told them they would find a way to keep my "deposit." I got an email from the third expert thanking me for "accepting" his answer so he could get paid. I had accepted nothing except the firm knowledge that J/A was and is a hoax.