They are holding our domain name, and refusing to release it to another registrar (breaking ICANN rules).
In my opinion this is a blatant attempt to force us to pay them for renewal through them and stop us purchasing domain registration services from anybody else. We registered a domain in March.
We attempted to transfer it to another registrar on December 27th. On January 1st they said they were refusing the transfer because we had not confirmed an email they sent us. We never received this email - we receive all their other emails just fine.
On January 1st I called them. I first spoke to "Kristina" (refused to give her full name) who said there was a backlog of emails and that she would send it again while I was on the line - then she cut me off.
I then spoke to "Bob" who changed the story and said they had sent the email on December 28th - note the inconsistency with Kristina's version - and no we didn't receive it.
I then spoke to Bob's supervisor Michael Hendricks who said it was my fault - and I should start over.
Mr Hendricks was aggressive from the start and did not even want me to explain the problem. If I start over, it's no use, as they simply can deny it again.
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