Network Solutions

Complaints & Reviews on USAComplaints

USAComplaints currently maintains 35 historical complaints about Network Solutions, published between 2002 and 2013. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources below.

• Card charged $25.43 after domain registration declined at 50 centsPublished Apr 24, 2013 · Historical consumer allegation
• Charged $11.99 to PayPal after 75-cent domain offer, no refundPublished Mar 3, 2013 · Historical consumer allegation
• Unauthorized card charges of $90 and $60 despite free design promisePublished Jan 13, 2013 · Historical consumer allegation
• Nearly $380 charged after auto-renew was turned offPublished Jan 13, 2013 · Historical consumer allegation
• Auto-renew opt-in and PayPal refund that never arrivedPublished Jan 2, 2013 · Historical consumer allegation
• Advice to delete billing info after auto-renew and missing refundPublished Jan 2, 2013 · Historical consumer allegation
• SSL certificate renewed despite auto-renew reportedly disabledPublished Dec 30, 2012 · Historical consumer allegation
• Support unable to confirm WordPress 3.5 support, hours lost with call centerPublished Dec 30, 2012 · Historical consumer allegation
• Unauthorized Web.com charges and unsupported Hosted Exchange servicePublished Dec 19, 2012 · Historical consumer allegation
• Email problems, $150 support charge, no refund on prepaid five yearsPublished Sep 21, 2012 · Historical consumer allegation
• SSL certificate never worked, refund refused after misleading advicePublished Aug 23, 2012 · Historical consumer allegation
• Impossible to cancel any part of service, remove my credit cardPublished Mar 25, 2012 · Historical consumer allegation
• Unexpected $60 processing fee on cancellation and disconnected phone numbersPublished Feb 15, 2012 · Historical consumer allegation
• Websites lost by host and unrecoverable, new customer lostPublished Jan 17, 2012 · Historical consumer allegation
• Website shut down over alleged excessive non-website files in FTPPublished Jan 8, 2012 · Historical consumer allegation
• Expired domains registered by company owned by registrarPublished Jul 5, 2011 · Historical consumer allegation
• Domain transfer delayed and access codes withheldPublished Feb 4, 2011 · Historical consumer allegation
• Spam complaints refused, call for worldwide boycottPublished Dec 24, 2010 · Historical consumer allegation
• Website down over one month, two client lawsuits, support tickets closedPublished Nov 10, 2010 · Historical consumer allegation
• Expired domain sent to NameJet auction despite asset purchase agreementPublished Aug 12, 2009 · Historical consumer allegation

Complaint Themes

Each tag reflects a complaint's single primary theme (not every angle it raised), and complaints outside any problem theme — a positive report, or one later retracted by its author — aren't tagged. Counts may total less than the full complaint count above.

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Contacts, Payment & Login

• Official website: https://www.networksolutions.com/
• Support line (Contact Us page): 1-800-361-5712 1 complaint mentions this number
• Cancellation requests, US and Canada (help article): 800-362-0553
• Phone listed on Trustpilot profile: 1 (800) 333-7680 4 complaints mention this number
• Phone listed on BBB: (904) 680-6600 15 complaints mention this number
• Sender of expiry-reminder text messages (per help article): +1 (833) 587-1533
• Account login: https://www.networksolutions.com/my-account/login
• Renewal Center (auto-renew settings): https://www.networksolutions.com/my-account/renewal-center
• Legal documents (Master Services Agreement, domain terms, policies): https://legal.newfold.com/
• Report abuse: https://www.newfold.com/abuse

Locations

Charged for a renewal, locked out of a domain, or trying to cancel? What to check

Network Solutions, LLC sells domain registration, web hosting, email, SSL certificates and website tools under one account. The company's own documents do not all say the same thing about renewals, refunds and domain fees, so each one is quoted below with its date and address.

1. Check what renews, and when. The company's auto-renew help article says the Renewal Center shows each product's renewal date and "No renewal date will show if the auto-renewal of the product is off," and that auto-renew is changed under "Auto Renew Status." The Master Services Agreement (last updated January 22, 2026) says: "we will attempt to renew your service at some point less than ninety (90) days prior to its expiration," that "We may, at any time, activate the auto-renew service for eligible Services in your account if it is not already activated," and that to turn it off "you must call our Customer Service, or you may be able to turn off such auto-renew service utilizing the online Account Manager." The separate Domain Name Registration Services terms (updated August 18, 2025) say a domain renews automatically at then-current retail rates if the registrant "has not opted out of such renewal at least sixty (60) days prior to the expiration of the Domain Name." The 90-day and 60-day figures appear in different documents; this page does not reconcile them.

2. Cancelling. The help article "How to cancel Network Solutions services" says: "To cancel your Network Solutions services, please contact our support team by phone or chat." For the US and Canada it gives "800-362-0553" or chat; outside the US and Canada it points to 24/7 chat. The Contact Us page lists 1-800-361-5712. The Master Services Agreement says a termination request "may be recorded" and that services end "as of the end of the applicable, current billing period." The same section says that, "Unless otherwise specified in writing by Provider, you will not receive any refund for payments already made by you as of the date of termination, regardless of whether any related Services have been performed," that you may be "obligated to pay us for the balance of your term" for a monthly or annual subscription paid over time, and that cancelling before the end of a term "may result in our application of an early termination fee." For services sold together as a bundled package, it says that terminating any one of them "will terminate all Provider Services included in such solution or bundled package," and that a domain name in such a bundle "may be cancelled and may thereafter be available for registration by another party." Note the date, agent name or chat transcript of any cancellation request.

3. Refunds. The help article "Refund policy at Network Solutions" says: "we maintain a general no-refund policy," with case-by-case review; "If you contact us within three days of acquiring a new product, we may consider a refund"; and "If you reach out to us within 30 days of an automatic renewal order being processed, we may process a refund. In such cases, the renewal term will be rolled back to the previous status." It lists SSL certificates (once issued) and premium domains as non-refundable. The cancellation article states: "No refunds for auto-renewals after 30 calendar days from the renewal date on yearly terms" and "No refunds for auto-renewals for products on four-week/monthly terms." The Master Services Agreement says prices and fees "are non-refundable, except as otherwise expressly provided in this Agreement, as required by applicable law," and also provides that in the event of a chargeback "all of your Services may be suspended, canceled or terminated." For orders placed by telephone, the agreement says a customer who does not agree to be bound by it at that time must notify the company "within seventy-two (72) hours from the time that Provider has sent you a welcome e-mail" that they want to cancel, in which case "a refund of any payments or fees already paid to Provider with respect to the order of the Services will be issued."

4. Expired domain. The company's two documents give different redemption fees. The Domain Name Registration Services terms say the "current redemption fee is Three Hundred and Fifty Dollars ($350.00) plus the related renewal fee" and a reinstatement fee of $35.99, subject to change "at any time." The help article "What are the renewal timelines?" says: "Redemption fee: $99.00" and "Reinstatement fee: $35.99," and adds that some extensions may carry additional registry fees. The help article on expired domains describes the grace period as "typically 1-45 days" while the renewal-timelines article says a customer "may be given up to a 30-day grace period," so the last day to renew at the standard price is not fixed in these pages. The expired-domain article also says "As early as 30 days after expiration, your domain may be purchased by a third party," and that in the redemption period "you must contact Customer Support to initiate the recovery process." Ask support for the exact fee in writing before paying.

5. Transferring a domain away. The help article "How to transfer out your domain from Network Solutions" says "Only the Primary Contact of an account can make certain changes, such as turning off the transfer lock or requesting an authorization code," and that the authorization code "is sent to the Registrant's email listed on the domain." The company's authorization-code FAQ says: "Most registrars, including Network Solutions, email the code to the Registrant’s email on file within 24 hours of your request." For the extensions .ac, .am, .at, .be, .ca, .ch, .cz, .de, .es, .eu, .fm, .in, .io, .jp, .li, .lo, .mx, .nl, .nz, .nu, .pl, .ru, .sg, .sh and .tk (as the article lists them), it says that "due to registry requirements" the Primary Contact of the account must "call our customer support to proceed with a transfer between registrars." Its steps are Domains, then the domain's Security tab, then toggle off Domain Lock and click Request Auth Code. It lists common causes of delay: a domain registered less than 60 days earlier; a 30-day lock the company applies when certain contact changes are made within 7 days of a password reset; and a 60-day ICANN Change of Registrant lock after a name or email change. It also says that "If the form of authorization is not responded to, the transfer will automatically proceed after a five-day waiting period." The company's separate transfer FAQ (written for transfers into Network Solutions) says: "If you request for your domain to be unlocked and your registrar fails to provide you with a reasonable method to unlock it within five days, please submit a Transfer Complaint to ICANN."

6. If the company does not resolve it. ICANN's complaint page says its Contractual Compliance authority "is limited to the obligations set forth in these agreements" and offers forms by issue, including domain transfers. The FTC accepts complaints at ReportFraud.ftc.gov, and the BBB profile accepts complaints and reviews. Before filing suit, read the governing-law terms: the Master Services Agreement selects Florida law, courts in Duval County, Florida, a jury-trial waiver and a class-action waiver, and the company's Terms of Use (last updated January 21, 2025) contain a class-action waiver section.

FTC consent orders and what regulators' records show

FTC consent order, 2015 (Docket No. C-4527). On April 7, 2015 the FTC announced a proposed settlement with Network Solutions, LLC. The FTC's administrative complaint alleged the company "offered web hosting packages with a '30 Day Money Back Guarantee,' but did not adequately disclose that it withheld part of the refund – up to 30 percent – from customers who cancelled within 30 days of buying an annual or multi-year package and registering an included domain name." After a public comment period the FTC announced on June 26, 2015 that it had approved the final consent order by a 5-0 vote. The order prohibits the company from failing to disclose clearly, before obtaining billing information, the material terms of a money-back guarantee, and from failing to refund the full purchase price when a request complies with the guarantee; it also bars misrepresenting material terms of refund or cancellation policies and requires record-keeping for five years. The order document states that the respondent "neither admits nor denies any of the allegations in the draft complaint, except as specifically stated in the Consent Agreement," and admits only the facts needed for jurisdiction. It states that it "will terminate on May 28, 2035" unless extended, and the document is stamped "ISSUED: May 28, 2015." The FTC releases do not describe a monetary payment.

FTC settlement, 2003. A separate 2003 FTC matter, entered in federal court, concerned renewal-style solicitations mailed by Network Solutions, Inc. It is described under court cases below. The FTC stated that at the time of those mailings the company "was doing business under the name 'VeriSign.'"

ICANN and state regulators. ICANN's public "Notices of Breach, Suspension, Termination and Non-Renewal" page, checked on 2026-09-30, lists notices by year; none of the entries displayed there names Network Solutions, Register.com or Newfold. No state attorney-general or state-regulator action naming Network Solutions was identified in the web searches run on 2026-09-30; individual state enforcement databases were not searched one by one.

Company background: who operates Network Solutions

Legal entity and address. The Master Services Agreement (last updated January 22, 2026) is issued by "Network Solutions, LLC, a Delaware corporation"; the FTC's 2015 order describes it as "a Delaware limited liability company." BBB and Trustpilot list the headquarters address as 5335 Gate Pkwy, Jacksonville, FL 32256. The company's website says it is "a U.S. based technology company with more than four decades of experience," says "Since 1979, Network Solutions has grown alongside the internet," and describes itself as "the world's first private domain registrar" (all company claims). It says it is "Trusted by 2M+ customers to manage over 5.4M domains worldwide." The IANA registrar list, checked 2026-09-30, shows "Network Solutions, LLC" as registrar ID 2 (Accredited), together with "Register.com - Network Solutions, LLC" (ID 9) and "Domain.com - Network Solutions, LLC" (ID 886). The Domain Name Registration Services terms add that Network Solutions may act "as reseller for the sponsoring registrar identified in the RDDS record."

Ownership. A Newfold Digital release dated February 10, 2021 says Clearlake Capital Group completed its acquisition of Endurance International Group and, "In partnership with Siris Capital Group, LLC," announced "the formation of Newfold Digital through the combination of Endurance Web Presence and Web.com Group, Inc." It describes Web.com Group as providing domain registration and website building "primarily through its Network Solutions, Register.com, Web.com and CrazyDomains brands." Newfold's September 24, 2026 release (datelined Jacksonville, Fla.) lists Network Solutions among its brands and announces Sachin Puri as chief executive effective October 1, 2026, with Sharon Rowlands becoming executive chair; it quotes Clearlake and Siris representatives "on behalf of Newfold Digital's Board of Directors." Network Solutions' About page lists Mr. Puri as chief executive of Bluehost Group, Network Solutions Group and Newfold Digital. The Terms of Use state that the site is operated by "Newfold Digital, Inc. and its affiliate companies." The intermediate ownership chain between Newfold Digital and Network Solutions, LLC was not verified in a primary filing.

Register.com, Web.com and Builder brands. A Newfold release dated June 18, 2025 (datelined Jacksonville, Fla.) says "the Web.com brand is being fully integrated into the Network Solutions brand." A federal court order in the Lewis case states that "On July 25, 2025, Register.com, Inc., merged with Network Solutions, LLC and Network Solutions, LLC, is the only surviving entity." A Network Solutions help article says the CTCT Builder, SiteBuilder, Sitelio, Sitey and WebsiteBuilder brands "are becoming Network Solutions" (the page shows no date), with pricing and renewal dates staying the same.

Microsoft 365 notice. A help article (no date shown on the page) says that because of changes to Microsoft's reseller program, "a small number of Microsoft 365 tenants cannot be transferred" to the new reseller arrangement, that services for those tenants are "at risk of disruption after August 29, 2026," and that the most common reason is that the tenant is registered outside the United States. It tells affected customers to back up data and move their licenses to Microsoft, another partner or another platform, and says billing for an affected subscription ends with the service. The August 29, 2026 date has passed, and the page does not say what happened to any tenant afterward.

Other service changes. Two further help articles (neither shows a date) describe changes to existing customers. The Site Builder Tool migration FAQ says sites are being moved to an AI-powered Website Builder, that "You cannot opt out of this migration," that "There will be no changes to your pricing or billing as part of this migration," that the version to be migrated had to be published by July 15, 2026, and that "Saved drafts, unpublished changes, alternate versions, and backups in your current builder will not be migrated." The Cloud Mail upgrade FAQ says all email users will receive an automatic platform upgrade that transfers mailboxes, aliases, folders, calendars and contacts, that DNS records change when the upgrade begins, and that the company "will no longer support CRAM-MD5 Authentication."

Security incident, 2019. Krebs on Security reported in October 2019 that Web.com, Network Solutions and Register.com were asking customers to reset passwords after an intrusion. It quotes a Web.com statement: "On October 16, 2019, Web.com determined that a third-party gained unauthorized access to a limited number of its computer systems in late August 2019, and as a result, account information may have been accessed," listing "contact details such as name, address, phone numbers, email address and information about the services that we offer to a given account holder," and saying "No credit card data was compromised." The company said it encrypts account passwords and did not believe they were accessed. No lawsuit over this incident was found in the CourtListener name searches run on 2026-09-30. No newer breach notice naming Network Solutions was identified in the web searches run that day.

Product news. Help Net Security reported on September 23, 2026 that Network Solutions launched a Dark Web Monitoring service for small businesses.

Complaint record: USAComplaints, BBB, Trustpilot and ComplaintsBoard, reported separately

This page keeps each source separate and does not add or average them. Numbers are as displayed on 2026-09-30.

• USAComplaints: 50 approved posts are linked to Network Solutions as the main subject, dated January 2002 to April 2013, plus 2 posts that mention a "NameSecure" brand alongside Network Solutions (not counted as Network Solutions complaints). They are allegations by the posters; the company's replies, if any, are not part of these posts. Our searches on 2026-09-30 found no linked posts dated after April 2013, and posts about Web.com hosting before Web.com owned Network Solutions are not linked here.
• BBB (profile for Network Solutions, Jacksonville, FL): rating D-, with the stated reason "Failure to respond to 167 complaint(s) filed against business"; 188 total complaints in the last 3 years and 89 closed in the last 12 months; 1.08 out of 5 from 61 customer reviews. The header says the business is not BBB accredited, while BBB's "Information and Alerts" text says it "has been a BBB Accredited Business ... since 11/03/05" (raw data accreditation date 2005-11-03); BBB lists two alerts on the profile. BBB gives the business start as October 8, 2003. BBB states that it does not verify information supplied by third parties.
• Trustpilot: 4.3 from 16,656 reviews, with 4,190 reviews in the last 12 months. The profile is claimed (since July 2020) with a paid Trustpilot subscription, the company invites customers to review, and Trustpilot shows "Replied to 99% of negative reviews." Trustpilot states it does not fact-check reviews.
• ComplaintsBoard: shows a review rating of 2.3 from 7 reviews and, separately, 89 complaints. The page also labels 1.7 an "Overall reputation rating based on reviews and complaints" (a combined figure that is not a review-only rating); it offers a "Claim Your Business" button.

Themes in the USAComplaints posts, which we classified ourselves (a post can fit more than one; counts are of the 50 main-subject posts): domain transfers described as blocked, delayed or costly (9); charges after cancelling, unexpected renewals or unauthorized billing (12); refund refusals or cancellation fees (6); a domain reported lost or reserved by someone else around expiry (4); support, account-access, hosting or email problems (16). These reflect what posters wrote, not findings about the company.

Lawsuits and settlements naming Network Solutions

The court records below were read from CourtListener dockets and settlement documents on 2026-09-30. A docket listing shows procedural steps, not who was right.

Lewis v. Newfold Digital, Inc. and Register.com, Inc. (S.D. Ind. No. 1:25-cv-00275-JPH-MJD). Filed February 11, 2025. The plaintiff alleged that Register.com placed artificial or prerecorded calls without consent to cellphone numbers that had been reassigned, under the Telephone Consumer Protection Act; the court's order records that she "is not a Register customer" and that the calls "were meant for one of Register's customers who previously used Ms. Lewis's telephone number." The settlement creates a $1,500,000 non-reversionary fund for calls placed between February 12, 2021 and November 24, 2025 to reassigned numbers; the parties identified 453 affected telephone numbers. The court granted preliminary approval on April 1, 2026 and, after a July 7, 2026 fairness hearing, granted final approval in an order signed August 24, 2026, noting that 21 class members had filed claims and none opted out or objected. The claim, opt-out and objection deadline was June 15, 2026 and has passed. The order requires the parties to file a status update within six months on whether a final judgment dismissing the action with prejudice should enter. The final approval order states that it and the settlement documents "shall not be construed as an admission by Defendant of any liability or wrongdoing in this or in any other proceeding." The official settlement website is registertcpasettlement.com (Kroll Settlement Administration LLC, (833) 447-7880).

McElroy v. Network Solutions, LLC (C.D. Cal. No. 2:08-cv-01247). The docket shows a complaint filed February 25, 2008 against Network Solutions, LLC and ICANN. The court granted final approval of a class settlement on October 20, 2009 (Judge Gutierrez) and entered judgment on October 28, 2009, approving attorneys' fees and costs of $171,994. The docket text does not state the claims. Domain Name Wire reported on April 29, 2009 that the case concerned the practice of reserving domain names that consumers searched for, with settlement benefits of a $6 coupon (registered in the same session) or $9.91 cash (returned and registered within four days).

FTC v. Network Solutions, Inc. (D.D.C., 2003). See the court cases list. This was entered against Network Solutions, Inc. in 2003 when, per the FTC, the company was operating under the VeriSign name; this page does not trace how that order's obligations relate to today's Network Solutions, LLC.

Meta Platforms, Inc. v. New Ventures Services, Corp. (M.D. Pa. No. 3:21-cv-00697). This is a trademark case between Meta and a company that Domain Incite describes as a subsidiary of Newfold Digital (then known as Web.com); CourtListener's party list for the docket shows Does 1-10, Facebook, Instagram, WhatsApp and New Ventures Services, and does not list Network Solutions. The docket shows the case filed April 15, 2021 and a date terminated of April 29, 2026, with the latest entries (July 23-24, 2026) a motion for extension of time and the order on it; the entries do not state the terms of any resolution. Domain Incite reported on September 3, 2026 that Newfold said it had settled the lawsuit with an undisclosed payment, that all domains at issue would be transferred to Meta, and that Meta would receive "trusted notifier" status at Newfold; it reported that Meta had claimed at least 78 domains registered by New Ventures Services infringed its trademarks. The settlement terms are reported here from that news report, not from a court document or a Newfold document we opened, and the case is not one brought against Network Solutions, LLC.

Other individual and commercial suits naming Network Solutions appear on CourtListener; this page does not describe them because the docket entries reviewed do not state the claims.

Is Network Solutions Legitimate?

Facts on the record as of 2026-09-30: Network Solutions, LLC is listed by IANA as an accredited registrar (ID 2) and is the contracting party named in the Master Services Agreement and in the FTC's 2015 consent order. The company's own pages give its support and cancellation channels, and ICANN's public breach-notice page shows no entry naming Network Solutions, Register.com or Newfold. The FTC's 2015 order concerned an undisclosed cancellation fee on a hosting money-back guarantee, the company neither admitted nor denied the allegations, and the order runs until 2035 unless extended. BBB shows a D- rating and 188 complaints in three years while Trustpilot shows 4.3 from 16,656 reviews; these are different systems with different methods and are not combined here. All of the USAComplaints posts about the company are dated 2013 or earlier. This page gives Network Solutions no rating or label of its own.

Court & Public Records

Related Complaints

Names this company in a role other than the primary subject — not necessarily current or complete.

• Named as a brand of this company: Lying cheats, complete rip off
• Named as a brand of this company: Formerly reliable provider degrades service after being aquired by larger competitor Ripoff

Company Relationships

• Affiliated with: Newfold Digital, Inc.
• Affiliated with: Register.com, Inc.
• Affiliated with: Web.com Group, Inc.

Frequently Asked Questions