My mother, who is 78 years old, wanted Trafford to publish her manuscript. After mailing it, along with some personal pictures, she forked over $6,000.00 to have the book publshed. We asked for a written contract as well as receipts for the money they bilked from her account. They have never obliged us. All correspondance had been done via phone since my mom doesn't use the internet. She was led to believe that her "contract" would be fulfilled, but after receiving a document via email there were to be more costs incrueing before the book was actually published.
They told us that they downloaded her edited manuscript of which we could not access. We have phoned several times for a refund of which their representative Lou Fuentes had agreed. The money was never put back into my mother 's bank account. She told me her manager Joey Palermo was handling it. Since we have tried several contacts to 1-888-232-4444 ext 6247 for "Lou Fuentes" and ext 6223 for 'Joey Palermo' we have never had returned calls. We are still in the process of trying to get our money back.
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