Facts of the case:
1. On December 17, I moved to the newly renovated DWC Residence for seniors and disabled women at 434 S San Pedro street #614, from the old location at 333 S Los Angeles street in the same Zip code area 90013.
2. I called ATT on December 16, to cut off my internet and phone service on Los Angeles street and I was promised that it would be transferred to the new building within three days. The Sales representative: Josh, looked up my building and stated that it was a high speed internet building and would need a different adapter than I had. He never mentioned the word U-Verse.
3. On December 21 an ATT-U-Verse adapter arrived. The technician who was supposed to install it never showed up. My phone line was connected on December 23 by an ATT employee who happened to be in the building for another user.
4. The next day December 24, Israel, the ATT technician who was supposed to have responded to my call came. I was on the point of connecting it myself, when he arrived. However, he was unable to get the connection and left me hanging and told me to call his office again to send someone else, for he was going on Christmas leave.
5. I was obliged to call on Monday 12/26 and was told by the ATT person that my building could not install ATT internet service and to return the adapter in the same box. It came by USPS with the tracking code # IZ 689 F69 02 5472 2449 and my name was misspelled: Maira instead of Maria.
6.By that time I was livid, because I could not reach my family for Christmas through our usual means of communication on Facebook. I immediately called Time Warner and they had my internet installed the next day 12/27.
7. I prepared the box to return the adapter and discovered that I needed an authorization to return code to be placed on the box. I called and Alexander (?) told me that no such code existed or was needed. Just to mark the reason for returning and, if I like, my account code: 108961412. None was required.
8. Trusting what he said, I took the box in good faith to the post office branch in the Macys building on 7th street in Los Angeles on December 30. The postal employee accepted the box as is and told me I did not need to pay or do anything else to return it and have it delivered.
9.By the end of January, I received a bill for $109.75. It contained the information: Return of leased equipment. Which states, in short, that the leased equipment should be returned within 21 days to avoid being assessed a fee.
10. I called and reported to the ATT person, Diana, that I have already returned the equipment in the same box. I explained about the reason. However, instead of being helpful, she kept asking me questions and details without telling me whether they were correct or not, as if she intended to trap me and determine how I would not be able to proof that I do not have the equipment anymore and that I did return it. For example, she asked about a tracking code and I gave her the one that the equipment came with. That should be on her screen, so she could trace the tracking code that was given to me to return it (the label came with the box). She could also see The serial number of the adapter sent to me, for surely that was recorded when it was sent to me. Hence ATT could trace whether the equipment came back or not.
The nature of her response indicated to me that something dishonest was being cooked up. E.G. She denied knowing where the equipment was sent from. I told her Texas and gave the address. Silence on her part. The bill came from Alpharetta, GA. However, I would have to send my check to Carol Stream, IL.
Then I verified onine and e-mailed them this Online message to ATT on 03142011
Re: Account #...
Please delete my account, as I was clearly lied to by Josh in sending me the adapter for the High Speed internet U-Verse service which he claimed to exist in my building. Here is the evidence: http://www.att.com/u-verse/availability/service-not-available. Jsp? _requestid=2679962. Taken today. He knew it and deliberately tried to get, I assume, a commission from the sale and hence your equipment return people pretend not to have received the equipment back which was duely returned by USPS via their branch in the Macy's building in Los Angeles on 7th street. I shall report this also to the FTC..
0 comments