After having placed one order and received the shipment, I was surprised to receive ANOTHER package a day or two later. It contained product I have NOT ordered.
I have called the comapny and talked to a rude man who only gave the name of "Matt" (refused to give me his full name) who has refused to retrieve the merchandise and issue a full refund.instead, he has insisted I have to pay for the shipping (BOTH directions) in quite apparent attempt to persuade me to keep the package, because the double shipping would cost me a substantial part of the entire amount. We ended up in a shouting match on the phone.
BUYER BEWARE - do not EVER give these people your credit card number or you are in for some nasty surprises! Now I had to involve my bank in getting me my money back, file complaints with the FTC and CT Attorney General, and do all kinds of things just to get my money back.
Interestingly enough, a mere few days later their web site sports this note: "Attention Shoppers: In order to provide continued excellent customer service and a superior online buying experience, HardcoreCooling.com will be upgrading its systems and will therefore be closed until Friday, 6/18."
Perhaps they got so many complaints they had to shut it down for a while? As I said, go elsewhere with your purchases, do NOT give these people your credit card number.
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