I order Robert Ferguson Food Lovers Program after see the inforcomercial on tv. It states on their inforcomerical that if you order the merchandise, and you were not happy with it and return merchandise within 6 weeks of receiving it. You will get a full refund. Well I order the program and I kept it for 2-3 weeks. I was not happy with the program after receiving it. So I called to return it and was given a Return Authorization number. I paid for the shipping and handling to return the package. I called to speak with customer service later that day regarding my refund and I was told I will be refunded $19.99, but I paid $39.98 that was 19.99 for the package plus 19.99 for the shipping. So I asked the customer service person why I would not be refunded the full amount? When I paid the shipping to receive and to return. The customer service person advice me I would only get the refund of the merchandise not shipping. I told the person I was not happy with the program he told me if I used the program right I would have gotten results like 1,000 of other cutomers. I explained to him that he did not knew what he was talking about, and that I did follow the program. I was unhappy and he should not make comments about things he do not knew. He proceeded by rushing off the phone by saying is there anything I can help you with? Like he did not understand my reason for calling in the first place. On that note I ended the call and told him I will let it be known how this company rips people off. Think about it. If a lot of people order this program and do not like it they still pocket $19.99 of the customer money, because I paid to receive and return but am not titled to my full refund of $39.98. Which did not make any since to me.
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