I recently attempted to sign up for service with the comparison shopping site PriceLeap.com. I wanted our web site's products to be placed on the site. PriceLeap's Vice-President of Sales and Marketing promised me that our products would be placed on their site within less than 48 hours.
When I checked over the weekend to see if this had happened, none of our products made it to their site. I e-mailed the VP and he said that it turned out his technical people had not worked on the weekend.
So, I told him he needed to have this situation fixed in 48 hours or he should consider our deal off. He assured me that this would be no problem.
Once again, the deadline came and went with no products posted to their site. Again, I contacted the VP to express my displeasure and received no reply to my e-mail.
So, I contacted sales and requested to speak to the VP's boss. Of course once I did this I received a reply very promptly from the VP of Sales and Marketing, basically covering his own tail and attempting to look good in front of his boss.
He lied and said that he had told me it would take 3-5 days to comlete the programming to place our products on their site.
I ended up writing to his boss and telling him that this VP had deliberately lied to me and was only trying to look good for his boss. I won't do business with PriceLeap.com until this VP is gone, and even then, I will be extremely cautious with them.
The irony is, had the VP been honest with me from the beginning, I knew it typically takes up to a week or more to normally import products into a comparison shopping site. Had he told me the truth I would have had not problem. He could have said it would take 7 days, and had they finished in 5 or 6 they would have been heroes.instead he lied to get my business, and now his company lost a customer because of his dishonesty.
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