Like Richard M. We also bought a tankless hot water heater. Additionally, it erupted. After calling the organization, they called us to Shawn at Substantial Tankless Water Heaters. He mentioned when I'd send the hot water heater back, they'd return total purchase. Delivered broken water heater by licensed mail. They closed they received broken hot water heater and that I noticed nothing back from their website. After MANY efforts to get hold of them by telephone, without any achievement, I copied the licensed bill, published lengthy concept regarding times and issues and sent to Shawn. Shawn instantly returned telephone call, thanked me for contacting him, stated telephone support have been outoforder. Mentioned that saferwholesale could be looking after the reimbursement. Called saferwholesale on Nov 29th, they sent me back, because no body in the organization is permitted to talk to you about the telephone, if you don't are purchasing anything. Sent that reimbursement was prepared on Nov 21st. Which it'd get approximately 15 times to exhibit on bill. After 15 times with no refund. Emailed again plus they advised me which was 15 business days or 3-4 wks. Well after 5 wks, no reimbursement on charge card, no mail from them. I sent them again and was sent back they examined with sales which reimbursement was refused and instore credit was put on my bill. Educated them that Shawn explained a complete reimbursement could be released, no reference to instore credit which used to do not desire to buy SOMETHING from there organization which I'd to buy another hot water heater and required cash for expenses. They sent back and stated "I apolgize, nevertheless Shawn doesn't work with our organization. Your shop plan is the fact that discounts CAn't be given under any cirvumstances. The sole accessible choice to you is definitely an available credit." I sent them back and have when they don't matter discounts, why about the e-mail they delivered me on November 29th did they express reimbursement was prepared on November 21st? I've since remaining concept with Shawn, that we don't be prepared to obtain call-back. I'll send above data to Shawn again as that's how I had been ready to obtain in touch with him previously. All data, photos, etc is likely to be taken up to my lawyer and that I am likely to contact the BBB. Customer BEWARE!!! Don't buy SOMETHING out of this organization.
0 comments