Definitely one of the most incredibly terrible purchase & customer svc program I Have ACTUALLY experienced in my own years of email ordering. Order placed in early stages 11/26. Four products, all displaying as "in-stock & t/t shpd together." 12/7 - No vessel notice or products obtained, and so I named & was informed that 3 of the 4 products were W/E'd but could be in "anyday today" and am guaranteed that (to Hawaii) they'd be delivered Top Class. Same solutions t / no more improvement on 12/9 & 12/14. On 12/15, I visit a imminent chg on my CC acct however in the amt of just one of the 4 products requested. Nevertheless no notice or comms from WB.
Named 12/16 & was informed that only one of the things has been shipd & the remainder of the purchase was terminated to ensure that them to produce the main one product. NO comms to that particular impact, I wd not need understand had I not observed the impending chg & named. They stated the 1 product is prob being shped tomorrow (Sat 12/17). Tues 12/20, nevertheless no body product recvd. Appear online in my own WB acct & to my surprise & terror, visit a corrected amt for that one product. I named, enraged obviously, but was really relaxed & sensible in hearing them inform me that instd to be shpd as billed, the main one product was since discovered to become unavailable & consequently terminated. Actually, there is not just one solitary phone or mail telling me of those back-orders, modifications, cancellations, intended VESSEL or following termination of actually the main one product. Disney purchases are perfect. Just how can an equally well-founded organization like WB execute a lot more like a Nigerian fraud?
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