After this company made an unauthorized charge of 99.00 on my credit card, I tried to resolve it through their automated customer service. Time will tell if I am going to get my money back, but please be aware of this companie's business tactics: I had no idea this company was going to charge my credit card for 99.00. I immediately tried to cancel through their automated customer service. Here is the results"
[Joe] Hello,
[Crystal]
Thank you for contacting ZBiddy Customer Support.
My name is Crystal. How may I help you today?
[Joe] I had no idea you were going to charge me 99.00 for some bid package. Please cancel this transaction immediately!
[Crystal] I would be happy to help you with that today. May I have your first and last name please?
[Joe] Joe Footdale
[Crystal] Great. Joe, while I am locating your account may I ask you what attracted you to ZBiddy? Was it the fact that people save up to 95% or was there a particular product?
[Joe] Please just cancel this transaction
[Joe] The email I received showed a transaction number of 831557. I do not know if that has any relevance. Once this is cancelled, I would like a confirmation email sent to me. This is a horrific business tactic.
[Crystal] Ok Joe, I see that you purchased a $99 Package, for 250 bids. I can also see that you have 25 bonus bids, for a total of 275 bids.
[Joe] I did not agree to purchase anything. It just asked for credit card info, presumably to prove I can follow up with the purchase, like ebay does.
[Joe] Has this been processed for cancellation?
[Crystal] As you know Joe, zbiddy offers a 7 day satisfaction guarantee on your unused bids. However, I know you're going to be happy with zbiddy if you will give us an opportunity to show you why this is so exciting. At Zbiddy.com we place a very high value on our customer’s complete satisfaction. To encourage you to stay with us, I'd like to offer you a free, $50.00 retaurant.com gift card. This would be a free gift from me to you. We have partnered with Restaurant.com because we want to give you your choice of over 18,000 restaurants nation-wide in which to enjoy yourself. This is an excellent opportunity for a nice night out on the town. As you can see, you are already a winner. You will also keep all the bids that you currently have in your account, which means that you still have 275 opportunities to win one of our great products. How does that sound?
[Joe] No
[Crystal] Joe, because you are a new customer, and I know you will enjoy using and winning on Zbiddy, I am going to give you a 50% discount on the bid pack that you purchased, meaning, I will put $49.50 back into your account. And because I want to see you be a winner, I am going to let you keep all your 275 bids. This means that you still have 275 opportunities to try out the website and win one of our amazing products without making the entire initial investment. And, on top of that, I'll still send you the $50 gift card to restaurant.com. Now isn’t this more value for your money? Should I go ahead and get you the confirmation number for the return?
[Joe] Cancel please, I am not going to ask again. Any further interferrence will result in my reporting this as a fraudulent transaction to my bank.
[Crystal] Joe, like I said, we want you to be happy. I will go ahead and process your return for $99. I will have to remove all of the 275 bids from your account. However, I know if you would try Zbiddy you would love it., so I am going to add ten bids to your account FOR FREE!
[Joe] Please advise confirmation number of cancellation.
[Crystal] I have already processed the return of $99 Your confirmation number is (no. 831557). You should also receive an email confirmation on the same. You should see the money back in your account in the next 5-7 business days. If you don’t, please feel free to reach us back and we will be happy to assist you.
[Joe] Wow, it took you seconds to yank it out of my bank, and now you are saying 5 to 7 days to put it back?
[Crystal] Joe, We the refund was already processed by us, but your bank take that time to process the info.
[Crystal] Joe, We have processed the refund already, but your bank takes that time to process the info.
[Joe] How on earth do you people look at yourselve's in the mirror? What if I was relying on that money for medication?
[Crystal] Sorry for my typo mistake
[Joe] Five to seven days is ridiculous, your company makes no mention it is going to CHARGE the card for bids, you take it out under totally false pretenses, and now are holding my money hostage for at least a week. I am going to take this and completely run with it.
[Crystal] Maybe you didn't see it, but on the screen where you registered your Credit/Debit card information, at the left hand side of the page, the different bid packages offered were displayed, also at the top right, there was the summary of the transaction you were about to approve once you clicked on the "I'm ready to start winning" button.
[Crystal] Is there anything else that I can help you with today?
[Joe] That stuff was pre-supposed. It auto-filled without even being chosen. How does it feel to work with a bunch of crooks?
[Joe] Well I am going to post this chat text on facebook and myspace. Hopefully I can keep others from getting the same treatment.
[Crystal] Joe, I understand you, but I did the refund process, but I can not do anything else.
[Joe] Sleep well tonight
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