I bought a Toshiba Satellite U205-S5034 laptop from Best Buy. I flew out of the US immediately with the "new" computer. When I turned it on, I found the disk drive to be broken and completely inoperable. I also found the previous owner's files on the computer.
From overseas I wrote Best Buy to report what I had found and asked for them to replace the used computer they sold me with an actual new one. They did not respond. When I returned to the US three months later I immediately took the computer to Best Buy and again related my story. They immediately accused me of the damage and putting the files on the computer - all is nice, friendly customer relation terms, of course.
I pointed out the files were dated prior to my computer purchase. Still they refused to give me a new computer. They very reluctantly took the computer in for repair of the broken disk drive - but only because it was still under warranty.
There were four files on the computer when I gave it to them. When they returned it to me, three of these files were missing. But the fourth one - an address book - is still on my computer. I actually wrote some of the parties listed in that address book trying to learn the identity of the first owner of this computer.
I was shocked that a large company like Best Buy would treat a customer like this. I swore never to cross their doorstep again and have not, even though I have been in the process of outfitting a home here in Santa Maria with washer, dryer, TVs, etc.
Others have related to me they had, or heard of similar experiences about Best Buy. Online I found reports of this kind of experience with various appliances sold as new at Best Buy.
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