I ordered a jacket for my son on March 2. The wrong size jacket finally arrived on March 22. I called the customer service number a couple times and left my name and number as I was told. No one ever called me back.
I returned the jacket on March 25 along with a letter explaining the situation. The jacket was received by just-leather on March 29. No one ever responded to the return or my letter. On April 22 I sent an e-mail trying to get my money back. No one ever responded to the e-mail. On April 23 I discovered that there were 2 reports on Rip OFF about just-leather and I e-mailed one of them to just-leather.
Within about 5 minutes I got a call from someone who claimed to be one of the owners. This was a Friday and he told me that "first thing Monday morning" he would have my refund credited back to my credit card account. I have talked with customer service twice since then.
On May 6 they told me that my refund was sent to my credit card on May 4. It is now may 10 and the refund has not appeared.
These people have consistently ignored my customer service requests and they have either been lying or making promises that they have not kept. They have had my money for over 2 months and it appears that they plan to keep it. Needless to say, I would not recommend that anyone do business with just-leather.com.
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