On 1/5, I ordered a barebones PC ststem from this company via credit card. I paid for shipping, testing, and installation.
The system arrived 1 week later, but it would not boot properly. After spending 2 hours contacting (non toll-free) tech support, we determined via testing that the computer had shipped with faulty RAM (even tho I paid for testing). I was then told to pack the computer back up, send it back, they would replace the RAM, test the system, and reimburse me for shipping.
1 week later, th PC arrives. If looks untouched to me, save for a post-it note attatched that says MOTHERBOARD REPLACED. Motherboard? It was the RAm that we determined faulty. And they didn't re-imburse me for shipping. Oh well, I think; they know more than me. I try to start it up. Nothing. Same issue. I am then irate & try to call customer service. I say 'try' because, from this point on, it takes me ONE WEEK to reach anyone. Everytime I call (at my expense) I get a recording. Every message I leave for a WEEK goes unanswred. I e-mail every day, until I have to write a letter threatening legal action unless someone ships me a working stick of RAM within 72 hours before someone finally responds to my e-mail.
This is the response I get:
Subject: RE: invoice # 00081899 issue - DEMAND REPLY IMMIDIATELY!
Date: Mon, 16 Feb 16:11: 13 -0500
From: "Justin" Add to Address Book
To: "RedStar Productions"
Dear Sir,
We apologize for any inconveniences. The replacement memory is in the mail right now on its way to you. You should receive it shortly. Please let us know if you have any further questions or concerns.
Thank you.
So, I wait. 2 weeks. Nothing. Again... No one answers the phone or my e-mails. After again threatening legal action, I get this response:
Subject: RE: invoice # 00081899 issue - DEMAND REPLY IMMIDIATELY!
Date: Thu, 26 Feb 11:17: 54 -0500
From: "Justin" Add to Address Book
To: "RedStar Productions"
Dear Sir or Madam,
Orders for small, single items (such as memory) are shipped via U.S. Mail. Unfortunately the USPS does not assign tracking data to its packages, so we cannot provide a tracking number for your order. Your order is currently in-transit to you, and you will receive it very shortly. We apologize for any inconveniences.
Thank you.
So, I call them an FINALLY, after over 1 month, I get a person... Who proceeds to tell me that my RAM will not be sent because I havent shipped the bad RAM back, my warranty is now void, and I will not be being reimbursed for shipping. All of this in a tone slightly above rude.
I cannot even ship the faulty RAM back for a replacement now because the 20-day warranty expired while they had me on phone-tag. I'm stuck. I'm out over $300, and i don't know what to do next. The boss called me a liar when i told him I never reached anyone on the phone, until I played him dated tapes of the messages I left. Avoid at all costs, people!
Gern
cumberland furnace, Arizona
U.S.A.
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